Seasonal Sr Specialist RedCard Operations

About us:

As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are and we invest in the places we collectively live work and play. We prioritize relationships fuel and develop talent by creating growth opportunities and succeed as one Target team. At our core our purpose is ingrained in who we are what we value and how we work. Its how we care grow and win together.

The Target Enterprise Services (TES) organization is close to the action when it comes to communicationwhether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts TES comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. We foster a culture of responsive knowledgeable and committed servicefrom the inside outthrough enterprise services our people can count on.

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From RedCard Guest Services to the Client Support Center (CSC) we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Targets bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best from headquarters to stores to distribution centers.

As a Seasonal Specialist RedCard Operations you will work in the Brooklyn Park facility and provide back-office support to our guests TES service centers external vendors and agencies and business partners by researching reviewing and processing written requests in a timely and accurate manner. These requests are related to RedCard account maintenance collection processes payment inquiries and legal documents such as subpoenas and affidavits. You will be responsible for clearly understanding and abiding by all policies and procedures and adhering to strict data security guidelines and compliance regulations while achieving performance and service level goals utilizing strong time management and attention to detail. We also convert paper checks and coupons sent weekly from our stores sorting and filing the Sales media from Target Stores and imaging the checks for long term retention and retrieval. Youll ensure proper destruction of this media based on Targets retention guidelines.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

This role requires on-site work at our Brooklyn Park campus. This is a seasonal role for Target. Your employment can be up to 175 days in length.

Hours of operation are 6am to 5pm Monday through Friday and your training and work shift will fall between those hours.

About you:

• High School Diploma or GED
• 1 years of previous guest experience or customer service experience
• Ability to interact with guests team members and internal business partners with a professional friendly and empathetic style.
• Detail oriented and accurate
• Works well on a team while being self-motivated
• Ability to use various information sources to answer questions identify problems and appropriately resolve guest issues
• Strong technical skills ability to work within multiple systems and high proficiency with PC/Microsoft applications
• Proficiency with TSYS preferred
• Requires standing in 2 4 hour increments on occasion while sorting media from the store

Find competitive benefits from financial and education to well-being and beyond at Eligibility