Hyperscaler GTM Operations Director
Hyperscaler GTM Operations Director
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1 Vacancy
Job Description
About the Role
ServiceNows Go-To-Market (GTM) Operations organization is the strategic and operational backbone of our commercial engine enabling growth through operational excellence simplification and impactful customer and seller experiences.
We are seeking a Hyperscaler GTM Operations Director to lead a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams. This role will be responsible for driving operational rigor program execution and cross-functional alignment to support pipeline growth sales enablement and partner success within our Hyperscaler ecosystem.
The ideal candidate has strong experience in GTM operations and program management in enterprise SaaS with a proven ability to lead initiatives through collaboration execution discipline and insight-driven decision-making.
What You Get to Do in This Role:
- Lead and execute priority GTM programs that support Hyperscaler pipeline generation partner enablement and sales execution
- Collaborate closely with Sales Marketing Partner and Enablement teams to deliver programs that drive operational efficiency and commercial impact
- Manage workstreams within broader enterprise programs contributing to lead-to-cash transformation planning cycles and seller experience enhancements
- Develop and manage program roadmaps timelines resourcing risks and stakeholder communication plans
- Support governance frameworks reporting and dashboards to create visibility into program health dependencies and milestones
- Identify process improvements and automation opportunities to enhance program effectiveness and scalability
- Partner with Finance Systems and Product teams to support execution of initiatives impacting the Hyperscaler GTM motion
Qualifications :
To Be Successful in This Role You Have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
- 10 years of experience in Strategic Program Management GTM Operations Management Consulting or Business Transformation roles within high-growth enterprise SaaS or technology companies
- Deep understanding of GTM motions and the lead-to-cash lifecycle with proven experience in programs that span sales marketing customer success and support
- Demonstrated success in leading strategic cross-functional initiatives that drive commercial growth cost optimization or customer experience improvement
- Experience with both internal operational programs (e.g. planning cycles process redesign) and externally facing programs (e.g. customer onboarding partner experience)
- Exceptional communication skills with the ability to influence and align executive stakeholders and operational leaders
- Proven ability to operate in ambiguity think strategically and drive tactical execution in fast-paced environments
- Experience working across multiple systems and platforms (CRM CPQ CLM CS tools etc.) with technical acumen to partner with systems and engineering teams
- High EQ with strong relationship-building skills and the ability to lead through influence
- Desired: Bachelors degree MBA or other advanced degree
- Bonus: Experience working in hybrid infrastructure environments and/or deep knowledge of enterprise cloud transformation programs
For positions in this location we offer a base pay of $170200 - $297900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
