Business Operations Manager
Business Operations Manager
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$ 86000 - 138000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking a Business Operations Manager (BOM) who will serve as a dedicated though not necessarily exclusive senior-level Contractor staff member responsible for managing the day-to-day business operations of the contract. This key role includes oversight of billing ordering and all related business processes. The BOM will act as an advocate for the customer ensuring that all operational concerns and priorities are effectively communicated to and addressed by the Contractors internal management and staff.
Key Responsibilities:
- Lead and manage business operations processes including but not limited to service ordering billing accuracy invoicing cycles and related procedures.
- Act as the customers advocate within the Contractor organization possessing the authority to direct internal resources and staff to achieve required business outcomes.
- Serve as the senior point of contact for operational matters ensuring responsiveness and accountability to the customers needs.
- Participate in all workgroups or committees created by either Peraton or the client to provide input and represent business operational interests.
- Ensure all operational procedures align with contractual obligations and government expectations.
- Identify and resolve issues related to business operations proactively recommending improvements.
- Support transparency and compliance in business operations through documentation reporting and quality assurance.
- End-to-end oversight of contract billing operations including rate accuracy service usage validation invoice generation and dispute resolution
- Responsible for tracking the full lifecycle of client orders (circuit installs upgrades disconnects CPE etc)
- Coordinates with internal provisioning field services and transport partners to ensure timely and correct delivery
- Ownership of process maps SOPs and workflows related to service delivery and support
- Develops and manages business controls documentation standards and approval workflows
- Supports SLA scrubbing RCA tracking and SLA credit documentation
**Position is part of a proposal opportunity**
Qualifications
Minimum Qualifications:
- 10 years of experience may have supervisory or lead experience
- Minimum of five (5) years experience working with government clients preferably in roles involving operational oversight or service delivery.
- Strong understanding of Florida government business practices with specific knowledge of the State of Florida operations specific to agencies cities counties and universities.
- Strong verbal and written communication abilities with the proven capability to effectively communicate at all levels within an organization including executive leadership.
- Ability to advocate on behalf of the client and direct internal resources to meet operational expectations.
- Experience with telecom billing systems e.g. custom ERP/OSS/BSS platforms Florida CSAB a plus.
- Ability to audit reconcile and report on large-scale invoices (e.g. by agency circuit or service category)
- Familiarity with change orders MACDs (Moves/Add/Changes/Disconnects) and SLA impacts
- Skilled in using and integrating billing ordering ticketing CRM and asset management systems
- U.S. Citizen
Preferred Qualifications:
- Experience with telecommunications or enterprise IT contract operations.
- Familiarity with MyFloridaNet or similar state-wide service initiatives.
- Experience working in a hybrid client/contractor governance model.
Certifications (preferred but not required):
- ITIL Foundation for service operations
- Lean Six Sigma for process optimization
- CPM/CPPO knowledge of public procurement (helpful)
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Manager
Employment Type
Full-Time
