Senior Manager of UX Research, Borrow
Senior Manager of UX Research, Borrow
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:San Francisco CA or New York City NY
The Role: This position is part of our Borrow organization which includes our Personal Loans Student Loan Refinance In-School Student Loans and Home Loans businesses. This role is about both managing two amazing researchers and at least for now rolling up your sleeves and conducting research yourself. Youll collaborate closely with business leaders product marketers product managers designers and engineers to conduct exploratory formative and evaluative research studies empowering stakeholders to make informed confident decisions and mentor and coach a team doing the same.
What Youll Do:
- Lead and Develop: Manage a group of talented researchers fostering excellence and growth through mentorship coaching and skill development
- Conduct Great Research: Work with stakeholders to identify drive and execute impactful research across the organization
- Drive Research Excellence: Help improve our processes to raise the bar on our work quality ensuring impactful outcomes that drive our objectives forward
- Engage Stakeholders: Build strong stakeholder relationships ensuring alignment on key questions and research priorities to address critical needs
- Collaborate Cross-Functionally: Partner closely with Business Design Product Marketing and Engineering teams to integrate research efforts into our product development lifecycle
- Actively help shape the direction of both SoFi and the Research team
What Youll Need:
- 8 years of experience in Research at least 3 as a formal people manager
- Strong expertise in coaching performance management and team member development
- Command of a broad set of quantitative qualitative and user-centered methods
- Excellent communication and stakeholder management skills with the ability to synthesize and communicate ideas visually verbally and in writing to all levels including senior leadership and executives
- Experience managing and prioritizing multiple projects and priorities simultaneously
- Familiarity with research tools such as Qualtrics Marvin dScout etc.
- Nice to have - SQL R Python experience
- A degree in Design HCI Psychology Cognitive Science Anthropology or a related field is considered an advantage
- Bonus: Domain expertise in personal finances
Required Experience:
Senior Manager
Employment Type
Full Time
