Client Service Manager
Client Service Manager
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Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Do you have a passion for travel and tech And want to work for an exciting company thats at the top of their industry
Business travel is back and were looking for dedicated individuals to join a team thats working hard to reinvent the industry and make those real-life connections truly seamless once again.
What Youll Do on a Typical Day
- Salesforce case management: research and respond to escalations and inquiries from Account Management & Service Delivery
- Write edit and deliver specialized account processes to frontline Service Delivery teams. Contribute to Global Knowledgebase articles in partnership with the Global Training team
- Analyze and diagnose performance issues at the account and/or the Service Delivery level and provide solutions to clients and GCO leadership to maintain client health
- Research presentation preparation and host client-facing meetings
- Client Risk management. Notification & preparation of Executive Summary. Provide recommendation to Account Managers and clients on strategy to manage risk
- Drive own projects on various topics within Client Services
What Were Looking For
- 3 years within the travel industry
- 3 years prior experience managing a Service Partner or Supplier Relationship Manager (or related preferred)
- 5 years Customer Service experience with focus in leadership process improvement etc.
- 5 years MS office suite (including college training): formal presentation data analysis reports etc.
- Excellent communication skills written and oral (French and English)
- Able to perform data analysis diagnose issues with data and comfortable with root cause analysis
- Project management skills and abilities
- Change management ability to influence others through change (at times our clients)
- Prior mentoring/team leader experience you may be asked to lead our specialists
- Ability to work some non-standard and/or flexible hours
- Proven ability to improve metric results ( in a virtual environment)
- Ability to build and demonstrate strong partnerships to solve problems
- Time management skills ability to effectively handle multiple competing priorities
- 10-15% travel may be required
Who are you
A hands on self-motivated relationship manager who thrives on improvement opportunities and takes risks in driving strategy and roll out new practices. Team oriented to the core with the ability to galvanize teams to work together and drive extraordinary results. Someone who identifies vision collaborates and influences with partner teams to create positive outcomes.
ision of GBT.
Location
London United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
Manager
Employment Type
Full-Time
