Customer Services Coordinator- 12 Month Fixed Term Contract

Aliaxis: We make life flow

What does that mean If you think about it fluids are needed in every place or process you can imagine - in every home in every hospital in every factory in every farm in every caf In fact we rely on fluids everywhere and every day. Thats why Aliaxis are here to help create the safest most effective and reliable solutions for sustainable fluid management.

The Opportunity/Role

We have an exciting new opportunity for a Customer Service Co-ordinator- 12 MTH FTC. Reporting to the Customer Services Manager you will be responsible to provide a dedicated first point of contact for our customers.

Main responsibilities will include:

• To develop manage and influence existing customer relationships through aligning customer and the Companys expectations ensuring we both consistently provide a high level of service and achieve customer satisfaction thereby contributing to the Company Sales budget and the Company Plan.

• Act as the customers representative within the Company by managing and influencing internal relationships with all other Departments to ensure we both consistently maximise opportunities with and meet commitments to our customers.

• Undertake daily reactive/proactive inbound/outbound customer communication and liaison via the phone e-mail and face-to-face (when required on occasion) to ensure timely courteous effective and professional response to enquiries all requests for information and resolution of issues.

• Manage the sales order process from enquiry through to order and delivery including but not limited to sales order processing order monitoring/progressing and undertaking all necessary external/internal liaison and efficiently handle all stages of our business administration function delivering our commitments including but not limited to sales order processing complaint/concern recording and credits.

• Secure sales and opportunities for the company within the Companys pricing policy guidelines/ customer terms to contribute to the Company Plan and Sales Budget.

• Manage the customer concern/complaints process including receipt review resolution and implementation of corrective action logging/recording and identifying preventative action.

• Promote support sponsor and participate in Company service initiatives.

Requirements:

• Customer service experience preferably within Manufacturing or B2B environment.

• Logistics Supply Chain or Operations management knowledge.

• Able to communicate clearly and professionally both verbally and written.

• Ability to identify and resolve customer issues efficiently and effectively.

• Ability to build internal relationships in a team environment.

• Ability to manage multiple tasks and prioritize workload in a fast paced environment.

• Ability to thrive on pressure self-manage all day-to-day activity and push procedure boundary to achieve success.

• Ability to help facilitate change and identifies areas for improvement.

• Commercial ability able to create and secure sales whilst maximising added-value.

• Proficient MS Office skills and experience of ERP- ideally Dynamics AX12.

Benefits:

33 days holiday (inc bank holidays) & holiday purchase scheme

Life Assurance 6x annual salary

Critical illness cover

Health and Dental Cash Plans

Pension contribution up to 10%

Enhanced parental leave

Great discounts on local retailers and restaurants

Fantastic Health & Wellbeing package including an Employee Assistance

Programme and access to My Strength

Cycle to work scheme

Plus many more

Equal Opportunity Employer

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging where all our employees feel empowered can be their true selves and are able to bring their best ideas forward and contribute to the companys Growth with Purpose strategy.

For us equity and belonging starts at the application step: whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs please do not hesitate to let us know and we will do our best to accommodate.