Senior Logistics Performance Manager (Mandarin speaker)
Senior Logistics Performance Manager (Mandarin speaker)
Posted on :
26-06-2025
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1 Vacancy
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Job Description
Hi were Back Market.
Were here to help make tech reliable affordable and better than new. Were a global marketplace for refurbished devices helping lower our collective environmental impact by providing trustworthy affordable tech with 92% less carbon emissions than new.
Yep you read that right. Turns out refurbished tech is way better for the planet than new. In fact With every device purchased on Back Market our positive impact on the planet grows. From our Customer Care representatives to our software engineer every individual at Back Market cuts the planet and consumers a break. Our mission is simple: to do more with what we already have.
Are you ready to join us
The Logistics and Customer Care Departments mission is to make sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every step of their journey. A crucial aspect of this mission is to master our delivery performance. The Senior Logistics Performance Manager will oversee all logistic flows and ensure that they consistently meet our standards.
The primary objectives of the role are to ensure that deliveries across the platform are made on time with a seamless customer experience. This involves working with our entire pool of sellers and carriers to scale the right expectations and mechanisms allowing a smooth performance. To deliver these objectives you will collaborate with multiple internal teams such as product development quality and commercial departments.
YOUR MISSION IF YOU ACCEPT IT :
- You will own Back Markets delivery performance
- Follow-up report and analyse the delivery performance
- Lead efforts to improve our delivery performance over the globe
- Manage the delivery performance of our partner sellers pool by creating the right process incentives and coercitive mechanisms
- Oversee and improve the performance of our carrier network
- Lead our fulfilment partner network in Europe
- Closely collaborate with our Asian-based seller pool to optimize their last mile delivery in EU
- You will own the delivery contact rate plan
- Build yearly plan to decrease the customer contacts
- Set up quarterly targets
- Work with product team to have project improvements settled in their roadmap
- Calculate the impacts on budget
- You will handle the delivery agents process
- Develop and implement new processes to boost customer satisfaction regarding deliveries
- Create a seamless environment for our customer where they proactively obtain all the necessary information about their deliveries
YOU ARE AT THE RIGHT PLACE IF :
- You have a Masters degree or equivalent
- You have at least 5-7 years of experience in OperationsLogistics and/or Care and process
- You are fluent or native in Mandarin and fluent in English
- You have strong analytical skills (Excel black belt level) bonus: proficiency in SQL
- You are highly data-driven and know how to define KPIs and focus on high-impact projects
- Youve worked in best-in-class customer service organizations or in relevant consulting and process management roles
- You have preferably worked in a start-up hyper growth environment.
- You are solution oriented focused on quick results and lean approach
- You have excellent stakeholder management skills both internally and externally
WHY SHOULD YOU JOIN US
At Back Market were committed to hiring and supporting diverse teams of people from all backgrounds experiences and perspectives its one of the reasons were such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level youll enjoy impact-driven work with hands-on career development in an innovative driven and fast-paced environment with benefits to match like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment with 2 remote days a week and 1 remote work week per quarter plus 3 flex days.
- Employee Resource Groups including mentorship programs comprehensive accessibility policies and cultural competency training.
At Back Market we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity equity and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process please do not hesitate to discuss this with the Talent Acquisition Team.
Required Experience:
Manager
Employment Type
Full-Time
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