Software Support Analyst
Software Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a full-time remote role for a Tier 2/Tier 3 Support Analyst position. The support analyst position is responsible for effective and efficient Tier 2 or Tier 3 support to RightRez clients and RightRez Customer Success Managers on RightRez software solutions researching at a deep level and preparing issues for software developers to address.
You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education Grand Circle Travel Gate 1 AAA Carnival and many more.
Key Responsibilities
- Advanced troubleshooting and technology support for RightRez Customer Success Managers and clients
- Manage multiple support requests prioritizing to meet deadlines
- Troubleshoot highly involved technical issues and work with software development to bring to resolution
- Communicate directly with clients in a professional manner
- Document findings and resolution providing useful feedback for similar future support requests
- Effectively document software issues and defects
- Daily monitoring of clients RightRez software setups
- Some software training
- Installation of RightRez software including new client setup and general software releases
- Opportunity to get directly involved with the code-base for troubleshooting and bug fixing
Benefits You Will Enjoy
- Comprehensive Benefits Package that will include Medical Dental and Life insurance plans
- Retirement Savings Plan with company match
- Paid Holidays
- Personal Time Off
- Flexible work environment
Requirements :
- Minimum 2 years of software support experience or 1 year of software development experience
- Bachelor s degree or equivalent experience
- Basic knowledge of SQL
- Strong analytical and troubleshooting skills
- Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
- Positive attitude and team oriented mind set
- Detail oriented and a problem solver
- Ability to work with and understand software functionality as well as proprietary industry systems
- Knowledge of standard methodologies used in software support
- Travel industry experience a plus
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Full-time
