Customer Support Executive
Customer Support Executive
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers. The person must be a good listener and sensitive at handling users queries and providing them with the best experience and resolution.
Roles& Responsibilities
Maintaining customer focus at all times and responding to customer enquiries over e-mail phone and chat.
Taking ownership of issues raised by customers and work with cross functional teams to investigate escalate and resolve them at the earliest for customer delight.
Required Experience and Qualifications
Excellent written and verbal communication skills (English) (Hindi) & any local language kannada Telugu Tamil1 - 3 years of experience in customer support role.
Good knowledge of MS office (MS Word Excel)
Maintaining knowledge of all existing and upcoming products/services of the company.
Capturing customer feedback and channelizing to internal teams for appropriate action.
Monitoring real time dashboards and coordinating with experts whenever required
Note: Freshers with good communication skill can also apply
Employment Type
Full Time
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