Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are seeking a Customer Support Specialist to join our dedicated team in Tampa FL. The ideal candidate will provide outstanding service to our clients by resolving inquiries and technical issues in a timely and professional manner. This role is perfect for someone who is solution-oriented thrives in a fast-paced environment and is passionate about delivering a great customer experience.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems
Troubleshoot and resolve client issues related to communication services and products
Document all interactions and solutions in the companys CRM system
Collaborate with internal departments to ensure timely issue resolution
Follow up with clients to ensure full satisfaction and proper issue closure
Identify and escalate complex problems to the appropriate channels
Maintain a positive and professional attitude with every customer interaction
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
Minimum of 2 years of experience in a customer support or service-related role
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Ability to multitask and manage time effectively
Familiarity with CRM software and support ticketing systems is a plus
Proficient in Microsoft Office Suite
Additional Information :
Benefits
Competitive annual salary ($50000 - $55000)
Opportunities for professional growth and promotion
Supportive and team-oriented work environment
Training and development programs to enhance skills
Full-time position with consistent weekday schedule
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
