Guest Service Agent
Guest Service Agent
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Job Description
Oaks Brisbane on Felix Suites offers stylish self-contained accommodation with spectacular city and river views right in the middle of Brisbanes CBD. With a striking glass tower design modern facilities and a prime location near Eagle Street Pier its a popular choice for both business and leisure travellers and an exciting place to grow your hospitality career.
We are currently seeking a Full-Time Guest Service Agent to join our friendly and professional front office team.
What Youll Do:
- Deliver exceptional service to guests from check-in through to check-out
- Provide local knowledge and assistance to help guests make the most of their stay
- Manage reservations room allocations and payments using our property management system
- Respond to guest requests and resolve any issues promptly and professionally
- Communicate effectively with housekeeping and maintenance to ensure smooth operations
HIGA award rate:
- $25.80 per hour (Monday to Friday)
- $32.25 per hour (Saturday)
- $38.70 per hour (Sunday)
Qualifications :
- Experience in front office guest service or a customer-facing role (hospitality preferred)
- A genuine passion for providing outstanding guest experiences
- Professional presentation and excellent communication skills
- Flexibility to work across a rotating roster including weekends and public holidays
- Familiarity with hotel systems (such as Opera) is a plus
- Full working rights in Australia
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
- Discounts on international accommodation food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
