Automation & Customer Support Engineer
Automation & Customer Support Engineer
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Job Description
We are looking for a skilled and driven Automation & Customer Support Engineer to join our team and support the operation maintenance and continuous improvement of Colorbiotics equipment in the field. This hands-on role is critical in ensuring our machines are reliable safe and functioning at optimal performance levels. Youll serve as both a technical expert and a customer-facing representative with responsibilities ranging from installation and troubleshooting to providing valuable feedback for product development.
If youre passionate about problem-solving innovation and making a real-world impact through engineering this is the role for you.
- Must be willing and able to travel up to 50% of the time (East Coast)
- Although this is a remote position we will require the individual to reside in the East Coast preferably in the North Carolina area.
Qualifications :
- Install calibrate maintain and repair Colorbiotics equipment at customer sites
- Troubleshoot mechanical and electrical issues coordinating part orders and replacements as needed
- Deliver real-time feedback and field insights to engineering and product development teams
- Provide excellent customer support ensuring equipment users receive training and technical guidance
- Maintain comprehensive service records while adhering to safety protocols
- Support sales efforts with technical consultation and customer engagement
- Uphold high standards of service and performance across all operations
Technical Knowledge
- Ability to read and interpret blueprints and electrical schematics
- Familiarity with preventative maintenance protocols
- Understanding of diesel components hydraulic systems and welding/metal fabrication
- Experience working with electronic and electromechanical systems
Education & Experience
- High school diploma required
- Vocational/technical training in mechanical or electrical systems
- Associate degree in Ag Power Technology Automated Systems Technology Electromechanical Maintenance Technology or related field preferred
- Bachelors degree in Agriculture Systems Technology Mechanical Systems Technology Systems Technology Management or related field is a plus
- Equivalent experience may be considered in place of formal education
Why Join Us
- Work with cutting-edge equipment in a hands-on dynamic role
- Be part of a company focused on innovation and continuous improvement
- Collaborate with a supportive team that values your technical insights
- Competitive salary and benefits package
- Opportunities for growth and professional development
Additional Information :
Perks & Benefits
- 401k with Generous Company Match
- Bonuses
- Medical Dental and Vision Benefits
- Paid Parental Leave
- Life Insurance
- Disability Insurance
- Paid time off paid holidays
- Floating holidays Paid Volunteer Time
- Wellness/Fitness Reimbursements
- Education Assistance
- Professional Development Opportunities
- Employee Referral Program & More!
Colorbiotics a Sika company fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe workplace. In addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility.
Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
