Customer Service Agent (Onsite at Customer)

SCHEDULE:  Wednesday - Sunday 4:00am to 1:00pm

Major Duties and Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing including dispute resolution 
• Understand customer expectation to ensure all the elements of the SOP and KPIs are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage  
• Professionally represent Expeditors to our customers service providers and government agencies 
  Provide exceptional customer service to both external and internal customers
• Ensure accurate and timely data entry into our operational system
• Communicate with domestic customers and their offices
• Comply with customer requirements and procedures
• Prepare and process documentation
• Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance
• Invoice customer accurately and timely for provided services
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Must have warehouse/distribution center experience - Shipping receiving inventory control.
• Must have customer service experience
• Must complete and pass training courses 
• Pro-active strong organizational skills
• Work well in a team environment
• Good computer skills (Excel Word PowerPoint)
• Fluent in English
• Must be authorized
• Attention to detail
• Strong desire to learn
• Authorized to work in the United States
• STA Clearance 

Expectations:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency be willing to help by offering solutions

Qualifications :

• Fully proficient with various software applications (i.e. MS Office Lotus Notes)  
• Typing - 30 wpm and 10-key by touch 
• Able to identify opportunities for improvement suggest such opportunity to management and develop the procedure necessary to implement 
• DG Certification Required 
• Easily adapt to change and function efficiently in a high stress environment 
• Compliance certifications required to perform required duties obtained and maintained 
• An intimate understanding of Export Compliance  
• General Airline/Logistics Knowledge 
• STA Clearance 

**Local applicants only***

Please provide a cover letter along with your resume.

SCHEDULE:  Wednesday - Sunday 4:00am to 1:00pm

Additional Information :

***Please include a cover letter***

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Expected compensation $22.00 to $27.00 per hour. 
• Employee Stock Purchase Plan
• Health Plan: Medical Prescription Drug Dental and Vision
• 401k Plan
• Training and Professional Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time