Online Panel Helpdesk with German (Panel Support mit Deutsch Kenntnissen)

As an Online Panel Helpdesk Specialist you will provide technical and administrative support to panelists which can include anything from maintenance of our Facebook groups to supporting during the installation process of our application. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our German online media research panel.

Key Activities:

• Support (e-mail telephone) for participants of a German online media research panel
• First level support for assistance with technical problems
• Communication interface between panelists and other internal/external support departments
• Support during the installation of the mobile and desktop application (mainly via e-mail but if needed via phone)
• Answer various panelists questions via Zendesk
• Act as a liaison between panel members and the organization ensuring clear and timely communication
• Collect organize and manage data or feedback from panel sessions
• Address any technical issues which arise from the feedback
• Support panelist data maintenance in specific software tools
• Support in optimization of data quality and internal workflows
• Support in maintenance of the panel social media groups (e.g. Facebook) 

Required skills and knowledge:

• Very good German language skills both spoken and written
• Good English language skills both spoken and written
• Strong ability to manage schedules documents and communications
• Good knowledge in MS Office (Excel Word and PowerPoint)
• Technical affinity and ability to convey technical information effectively
• Experience with basic IT troubleshooting is considered as advantage
• Experience in support (telephone hotline) is considered as advantage
• Experience in social media moderation is considered as advantage 

We offer:

• Food vouchers of 120 BGN monthly
• Life Insurance
• Additional Medical Insurance incl Prophylactics Outpatient care Inpatient care Expenses for medications and medical products
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform.

In addition:

• A Hybrid model of working: part of the week you work from home (home office) a part from the office.
• Working in an international organization once you become a specialist in your field you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Friendly working environment

Additional Information :

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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