Employee Relations Manager
Employee Relations Manager
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Job Description
The Employee Relations Manager is a key strategic partner to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Ethics & Compliance team; and Global Safety & Security Team. The Employee Relations Manager provides advice and counsel to employees managers HRBPs and business leaders related to interpersonal conflict performance management challenges conduct issues and various other employee relations matters as needed. The Employee Relations Manger also conducts both low and high complexity grievance investigations partnering with Global Employment Law as necessary and/or appropriate and provides meaningful data-driven and actionable insights and recommendations back to the enterprise. The Employee Relations Manager also identifies broader employee relations issues across the enterprise partnering cross-functionally with COEs to recommend implement and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.
What You Get To Do
- Act as a key thought partner to HRBPs and business leaders around interpersonal challenges conduct issues leadership concerns etc. in their respective organizations.
- Provide feedback advice and support to employees managers and leaders across the enterprise regarding interpersonal conflict conduct concerns/issues leadership style concerns and other various employee relations matters.
- Conduct both low- and high-complexity grievance and Code of Practice investigations into concerns of unfair treatment unprofessional/inappropriate behavior retaliation conflicts of interest and bullying across the global enterprise.
- Act as a key strategic partner to the Global Employment Law Ethics & Compliance and Global Safety & Security Teams as necessary.
- Implement effectuate and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
- Partner with HRBPs Global Employment Law and other key stakeholders to implement training and enablement sessions across the enterprise geared toward improving the employee experience and continuing to maintain ServiceNows outstanding workplace culture.
Who You Are
- You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level leading with empathy but also helping others to reflect and grow in response to workplace challenges. You are able to influence effectively and help drive situations to the right outcome.
- You have a demonstrated history (4 years) of conducting workplace grievance investigations including Code of Practice investigations as well as complex and sensitive investigations involving multiple allegations and/or subjects. You are able to maintain neutrality and objectivity regardless of the allegations or concerns raised. You have demonstrated experience independently creating strategic investigation plans developing investigative interview questions writing investigation reports and analyzing evidence.
- You have a strong working knowledge of UK & Ireland employment law.
- You have a passion for identifying the root cause of problems and providing strategic and actionable insights and recommendations in response to those problems both to individuals and to the business at the enterprise level.
- You are comfortable navigating ambiguous fluid and quickly-evolving situations.
- You are able to manage your own time effectively juggling conflicting priorities in a fast-paced environment.
Qualifications :
- 4 years conducting both low and high complexity investigations in a fast-paced setting
- 2 years experience in the employee relations / human resources space
- Certification through Association of Workplace Investigators (AWI) or similar program preferred
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
