Multi-Skilled Front Desk (F/M/X)
Multi-Skilled Front Desk (F/M/X)
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and professional Front Desk/Welcomer to join our team at Ibis Budget London Hounslow United Kingdom. As the first point of contact for our guests you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
- Greet and welcome guests warmly upon arrival providing a positive first impression
- Handle check-in and check-out procedures efficiently and accurately
- Respond to guest inquiries and requests promptly and professionally
- Manage room reservations assignments and status updates
- Assist guests with information about local attractions dining options and transportation
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle phone calls emails and other communications in a timely manner
- Process payments and maintain accurate financial records
- Ensure the lobby and reception area are clean organized and presentable at all times
- Collaborate with other departments to resolve guest issues and enhance overall experience
- Maintain security awareness and follow established safety procedures
- Respond to guest reviews and request
- Ensure proper invoicing
- Ensures proper cleanliness of the kitchenoffice and reception area
- Handles the breakfast set-up and snacks and drinks sales
- Respects all Food and Safety protocols
- Any other Ad-Hoc
Qualifications :
- Excellent communication and interpersonal skills
- Proven ability to provide exceptional customer service
- Strong multi-tasking skills with the ability to prioritize effectively
- Proficiency in basic computer applications and Opera Cloud
- Ability to remain calm and composed in high-pressure situations
- Demonstrated versatility and initiative in responding to guest requests
- Friendly and enthusiastic demeanor with a genuine passion for hospitality
- Detail-oriented with strong organizational skills
- Flexibility to work various shifts including weekends and holidays
- Knowledge of the local area and popular attractions
- High school diploma or equivalent; hospitality-related education is a plus
- Previous experience in a customer-facing role preferably in hospitality is advantageous
Additional Information :
Whats in it for you
- A warm diverse and super supportive team ready to share their knowledge and help you thrive.
- Unique opportunities to shadow other departments giving you the full hotel experience and fast-tracking your career.
- Access to exclusive Accor benefits discounts at hotels worldwide and much more.
Ready to join our team
Apply now and you might soon be our new colleague at the front desk!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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