Product Operations Lead

About the Role

As Product Operations Lead youll play a pivotal role in shaping and scaling the operational backbone of Gleans product development. Reporting to the Head of Product Ops you will be a force multiplier for our high-growth SaaS product organization blending strategic thinking with hands-on execution and relentless curiosity. You thrive in navigating ambiguity building processes that scale and championing data-driven decisions that deliver value for our customers and teams.

Responsibilities:

Planning Roadmapping and Launch Support

• Coordinate and facilitate product (R&D) goal setting (OKRs) planning sessions and business rhythms to ensure alignment with company-wide objectives.
• Support the Head of Product Operations in monitoring and reporting progress on key results to drive alignment and accountability across the product organization.
• Assist with technical program management on cross-functional initiatives involving R&D Marketing and GTM such as release notes beta programs and customer feature request processes.
• Partner with engineering and client services to enable effective cross-team coordination and release planning.

Product and Go-to-Market (GTM) Partnership

• Implement and optimize scalable processes to support Gleans growth

• Gather and synthesize stakeholder input and feedback to inform product decisions ensuring diverse perspectives are considered.
• Maintain and communicate updates to the product roadmap promoting transparency and alignment across teams.
  
  

Product Development Excellence

• Champion a product-led culture by supporting best practices and continuous improvement in product development processes.
• Develop and maintain tools (e.g. agents templates integrations) to automate workflows and reduce administrative burden on product managers and speed information sharing and impact.
• Collaborate with product managers and data analysts to build dashboards and metrics tracking product adoption defect trends and other key indicators.
• Serve as a liaison between product management and R&D teams to facilitate clear and consistent communication.
• Assist with Jira configuration dashboard creation and workflow automation to enhance the product development lifecycle (PDLC).
  
  

Feedback and Insights

• Product Operations will grow in this area and this role may be involved in depending on bandwidth. This includes collecting organizing and analyzing product data (usage metrics customer feedback NPS scores) to support data-driven decision-making; partnering with Strategy data science and research to unearth and provide cross-product opportunities and insights.

Qualifications:

Bachelors or Masters Degree in Business Engineering Computer Science or related fields.

• Bachelors degree required; Masters degree in Business Engineering Computer Science or related field is a plus.
• Demonstrated experience in program or project management within Enterprise B2B SaaS environments with a track record of supporting complex technical initiatives.
• Excellent communication and interpersonal skills with the ability to facilitate cross-functional collaboration and work effectively with both technical and non-technical stakeholders.
• Strong organizational and project management skills with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of product development lifecycles (PDLC)
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• High emotional intelligence with a collaborative approach to working with diverse teams.
• Proven ability to work closely with product managers engineers and customer-facing teams to drive operational excellence.
• Ability to translate technical concepts into clear actionable strategies for varied audiences.
• Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
• Hands-on ability to configure and automate workflows in tools like Jira is expected. Experience with SQL or similar data tools for self-serve analytics strongly preferred
• Experience with workflow automation tools (e.g. Zapier Jira automation or similar) to streamline product operations processes.

Preferred Skills:

• Proficiency in data analysis and visualization (e.g. SQL Excel BI tools) to derive actionable insights from diverse data sources.
• Experience with A/B testing user feedback analysis and NPS (Net Promoter Score) methodologies to inform product and process improvements.
• Ability to synthesize competitive landscape and market research to support product and operational strategy.
• Skilled in creating clear compelling presentations and reports for leadership stakeholders and external audiences.
• Strong technical acumen including the ability to self-serve data automate workflows understand network operations and deployment models and engage confidently in technical discussions.
• Experience supporting or managing technical programs in cloud on-premises or hybrid network environments.
• Comfort with change management and process improvement initiatives in scaling organizations.

Benefits

• Competitive compensation
• Healthcare
• 401k
• Transparent culture
• Learning and development opportunities
• Company events
• Free meals

For California based applicants:

The standard base salary range for this position is $185000 to $235000 annually with competitive equity and benefits. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.

Join Glean and contribute to transforming how teams discover and use knowledge ensuring the success and continuous improvement of our product strategies and operations.