Technical Support Engineer, Senior
Technical Support Engineer, Senior
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$ 112445 - 115000
1 Vacancy
Job Description
Company overview:
TraceLinks software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance visibility and decision making. It reduces disruption to the supply of medicines to patients who need them anywhere in the world.
Founded in 2009 with the simple mission of protecting patients today Tracelink has 8 offices over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably.
Technical Support Engineer Senior (TraceLink Inc. Wilmington MA):
Part of our Customer Support and Service organization critical to ensuring the overall success and satisfaction of customers that implement and utilize software systems solutions in the TraceLink Life Sciences Cloud and Opus Platform.
Duties include:
- Analyze verify and resolve computer engineering and system integration issues for enterprise customers by testing maintaining and monitoring TraceLinks proprietary software systems.
- Identify the causes of networking problems using standard diagnostic testing software equipment and procedures.
- Utilize web applications UNIX and scripting languages to troubleshoot and resolve customer issues.
- Test repaired items to ensure proper operation.
- Read parse and manipulate various technical formats including XML EDI IDoc and CSV.
- Log product enhancements and defects into the TraceLink tracking systems like Jira Salesforce and Wiki.
- Provide subject matter expertise on Tracelinks data interfaces.
- Direct interaction with customers and other TraceLink departments to understand document troubleshoot and resolve customer issues in a timely manner.
- Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
- Create and/or revise user instructions and manuals.
- Partner with Product Management Engineering and Quality Assurance on the timely resolution of customer reported issues.
Position Requirements:
Bachelors degree (or foreign equivalent) in Computer Science Electrical Engineering Electronic Engineering or a related field and five (5) years of experience in technical support and troubleshooting role.
Experience must include the following:
- 5 years of experience supporting proprietary enterprise level software applications.
- 5 years of experience utilizing UNIX with a focus on scripting and parsing of data sets.
- 5 years of experience reading parsing and manipulating various technical formats including XML IDoc CSV and EDI.
- 5 years of experience with Java APIs and B2B technologies including AS2 SFTP and Web Services.
- 5 years of experience with Unix shell scripting and Perl scripting.
- 5 years of experience supporting the pharmaceutical industry.
- 5 years of experience with AWS resources including databases and cloud storage.
Position may be located anywhere within the U.S.
Salary:
$112445 - $115000
Full-time.
Job Site:
200 Ballardvale Street Wilmington MA 01887.
Please note that this position is part of TraceLink Inc.s employee referral program and is eligible for an employee referral inventive.
No visa sponsorship available.
To apply please email resume to: .
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Please see the Tracelink Privacy Policyfor more information on how Tracelink processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .
Employment Type
Full Time
