IT Tier I Support Lead
IT Tier I Support Lead
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Job Description
Job Details
Division: Nucor Business Technology
Location: Cincinnati OH United States
Other Available Locations: N/A
Welcome to Nucor where our unique culture sets us apart. Joining Nucor means becoming part of North Americas largest steel and steel products manufacturer offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continents largest recycler. Our vibrant culture built on personal connections and teamwork empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety efficiency and meaningful personal connections define every day enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical Dental Vision and Disability Insurance 401K and Roth accounts Profit sharing Pay-for-performance bonuses Paid parental leave Tuition reimbursement Stock program Scholarships and more.
Basic Job Functions:
The IT Tier 1 Lead will be part of the NBT Infrastructure Team which is responsible for partnering with and supporting teammates at divisions.
The IT Tier 1 Lead responsibilities include but are not limited to:
- Lead and motivate the service desk team providing guidance and training.
- Manage and resolve IT Help desk support requests (including calls emails chats and tickets) for all users within the Nucor organization.
- Ensure the IT Help Desk team is effectively and efficiently communicating troubleshooting and resolving user issues per the defined SLAs and policies.
- Work with IT team for escalation of advanced user or system issues.
- Act as a communication bridge between the service desk and other departments including customers.
- Monitor performance metrics and identify areas for improvement.
- Ensure a positive customer experience by addressing concerns and proactively seeking feedback.
- Maintain accurate documentation of service desk processes procedures and troubleshooting steps.
- Other duties as assigned.
Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.
Minimum Qualifications:
- 5 years of experience in IT infrastructure support/management
- Technical knowledge of hardware software and network infrastructure.
- Experience with customer service and support.
- Professional demeanor with a high degree of flexibility responsiveness and self-direction.
- Must be able to work a flexible schedule to accommodate 24/7 support.
Preferred Qualifications:
- Bachelors degree in computer science information technology or a related field.
- Ability to analyze identify and solve complex problems.
- Excellent communication skills with the ability to communicate technical concepts to non-technical stakeholders.
- Displays responsibility reliability is committed to fulfilling work obligations and can hold others accountable for desired results.
- Ability to work efficiently with minimal oversight.
Nucor is an Equal Opportunity/Affirmative Action Employer M/F/Disabled/Vets and a drug free workplace
Employment Type
Full Time
