ITS Support Eng I, IT Services
ITS Support Eng I, IT Services
Posted on :
25-06-2025
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1 Vacancy
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Job Description
Are you passionate about helping people solve IT problems Love being a part of an exciting and innovative environment Join Amazon IT Services! Were looking for people who strive to Work Hard. Have Fun. Make History.
Amazon is seeking bright adaptable and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely accurate and professional assistance.
Amazons IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed flexible and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
Provide comprehensive technical support to Amazon Corporate employees.
Occasional travel to other US cities as required.
Look for innovative process improvements and participate on teams to implement change.
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Troubleshoot/support escalations for customer via tickets beyond the scope of front-line support.
Create and maintain documentation.
Ticket queue management and ticket auditing across North America.
Handle to completion requests and technical project work.
Assist with activities to triage and escalate any system or network outage to reduce downtime.
Handle escalations from Level 1 support.
Follow update and create standard operating procedures (SOP) to improve the teams knowledge management.
- High school or equivalent diploma
- 3 years of corporate setting Windows Mac or Linux Operating systems support experience
- 2 years of troubleshooting in a multi-user high availability environment experience
- 1 years of Windows Server technologies: AD DFS Print Services SCCM experience
- 2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 2 years of supporting and maintaining a corporate network environment experience
- 4 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46900/year in our lowest geographic market up to $103000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is seeking bright adaptable and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely accurate and professional assistance.
Amazons IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed flexible and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
Provide comprehensive technical support to Amazon Corporate employees.
Occasional travel to other US cities as required.
Look for innovative process improvements and participate on teams to implement change.
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Troubleshoot/support escalations for customer via tickets beyond the scope of front-line support.
Create and maintain documentation.
Ticket queue management and ticket auditing across North America.
Handle to completion requests and technical project work.
Assist with activities to triage and escalate any system or network outage to reduce downtime.
Handle escalations from Level 1 support.
Follow update and create standard operating procedures (SOP) to improve the teams knowledge management.
- High school or equivalent diploma
- 3 years of corporate setting Windows Mac or Linux Operating systems support experience
- 2 years of troubleshooting in a multi-user high availability environment experience
- 1 years of Windows Server technologies: AD DFS Print Services SCCM experience
- 2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 2 years of supporting and maintaining a corporate network environment experience
- 4 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46900/year in our lowest geographic market up to $103000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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