Veterinary Services Support Coordinator
Veterinary Services Support Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
An opportunity for a three-month secondment has arisen for a full-time or part-time (0.8 FTE 4 days per week) Veterinary Services Support Coordinator to provide support to the Acting Director of Veterinary Services and other veterinary department leaders.
This exciting opportunity involves a blend of administrative expertise process coordination and people-focused support with Monday availability a must!
About us:
At The Lost Dogs Home we are a foundation in Victorias animal welfare landscape celebrated for our compassionate care of around 18000 lost and abandoned dogs and cats every year. Beyond caring for animals we are dedicated to providing diverse services such as veterinary health behaviour advocacy and community education programs all aimed at giving animals the best chance of a happy and healthy life. Our mission is upheld by passionate individuals who embody a profound affinity for animals community and advocacy.
About the role:
The successful candidate will be responsible for:
Working closely to the Acting Director of Veterinary Services and Clinic Coordinator to achieve organisation goals
General administration tasks
Vet Team Rosters & timesheets
Inducting and supporting veterinary students at Primary care as required
Assisting with customer escalations as required
Reviewing of customer complaints as required
Facilities escalations
Coordinating surgery bookings across North Melbourne and Cranbourne shelter medicine departments
Assisting with planning of High-Volume surgery days
Auditing of veterinary processes for NM & CB
Protocol writing and refining
Supporting the other department TLs with administration requests
Working with other operational TLs to improve processes
Ensuring safety protocols and audits are complete
About you:
You will bring:
Advanced administration skills
Experience on ShelterMate Ezy Vet and Emplive (desirable)
Good interpersonal skills
Good problem-solving skills
Experience with customer escalations (desirable)
About our culture:
At The Lost Dogs Home we cultivate an inclusive work environment that celebrates diversity. Our team enjoys a vibrant culture that fosters meaningful connections both professionally and socially. Led by our dedicated social committee we organise a wide range of engaging activities such as Paint and Sip Nights Bowling Trivia and regular after-work gatherings. These events create opportunities for our team to relax bond and forge lasting friendships. We take pride in our diverse team where every individual is encouraged to be their authentic self regardless of their role within the organisation.
What we can offer:
A purposeful animal welfare career
Fantastic career development and opportunities to develop skills not only shelter medicine but also in the animal welfare industry
Great work-life balance no afterhours work
An animal only role no reception or client facing duties
Discounts at our general practice clinic Lost Dogs Home Veterinary Clinic
Access to our Employee Assistance Program
Access to the Foster Care Program
A unique and friendly working environment (surrounded by animals!)
Rewarding work with animals in need of a forever home.
If you have the skills experience and enthusiasm to be successful in this role please click on the Apply button ensuring you have attached your cover letter and current resume in Word or PDF format. If you have any further questions or queries regarding the role please email
The successful applicant will be required to satisfactorily complete background screening checks.
Please note that applications will be reviewed as they are received so we encourage you to apply early as the role may close if a suitable candidate is found. Dont miss out - apply today!
The Lost Dogs Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.
Required Experience:
IC
Employment Type
Full-Time
