Solution Delivery Field Engineer

Systech delivers digital product identification and traceability solutions that empower our customers with information to achieve compliance detect supply chain threats and gain transparency across the supply chain. Built on decades of experience as the leader in pharmaceutical serialization with thousands of global implementations our comprehensive brand protection suite provides the real-time insight actionable product data and digital connectivity needed to know exactly what is happening at every stage of the product journey. Global brands across industries rely on Systech to keep their products authentic safe and connectedfrom manufacturing to the consumers hands.

This role is an integral part of our service delivery organization providing on-site project implementation troubleshooting training and customer support services for Systech products. You will install configure and validate our product functionality and performance against project deliverables. This role will see you travelling on a weekly basis to customers across Europe ensuring they are set up for success with our Systech solution provided.

Responsibilities:

• Provides on-site start-up support for Systech solution software and Systech equipment in addition to technical assistance to help troubleshoot and repair solutions including electrical testing and optical set up.
• Coordinates problem resolution with engineering customer support and other personnel to expedite repairs.
• Implement interfaces with external systems.
• Communicates and alerts PM of all exceptions and/or events that might affect project deliverables. Works efficiently and independently.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Updates delivered Engineering packages or provides updated information to the Project Engineer as needed for As Built updates.
• Validates and makes recommendations to project documentation and project drawings as required.
• Maintains high quality and on time Field Trip Reports.
• Provides customer documentation including operator guide and updates to standard solution drawings as required.
• Develops and conducts customer training on the safe operation of Systech solutions.
• The position involves approximately 75% of travel on average and includes domestic (EU) and possible international travel. This includes multi week trips away from home. 75% to 85% of work involves traveling to customer sites all involving air travel.
• Follows all necessary compliance with safety regulations and knowledge of FDA regulations and standards or familiarity with quality standards like ISO9001.
• Understands Systech service delivery methodology and acts as the first line of customer contact and the owner of customer relationships.
• Significant coordination with customers and OEM partner companies is required.
• Follows all necessary compliance and all safety regulations.

Qualifications:

• Bachelor or comparable degree in Engineering (Electrical Software Computer or Automation) or experience working and supporting electrical and automated solutions
• Ideally background in Electronics including PC and PLC based systems
• Understanding of service delivery methodology
• Knowledge in packaging industry automation products is ideal not but not required.
• Experience with packaging line equipment preferably in pharmaceutical and/or food packaging industries ideal but not required.
• Knowledge in AutoCAD MS Visio and flow documentation tools.
• Experience in direct customer interface and ability to work in a multi-tasked environment.
• Must be fluent in English multi-lingual is preferred.
• Excellent verbal and written communication skills at all levels for the organization
• Proven track record of installing solutions across multiple sites and or countries.
• Experience with .NET architecture MS SQL Databases and ODBC TCP/IP not essential but preferred
• Knowledge of Crystal or SQL Reports not essential but preferred

Skills:

• Self starter
• Ability to debug pin point and or solve issues
• Good intercommunication skills
• Networking

Youll be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience were looking for then apply! We cant wait to hear from you

All qualified applicants will receive consideration for employment without discrimination on the basis of race colour religion sex sexual orientation gender identity national origin disability age and genetic information.

#SWE #LI-EO1

Work Arrangement : Remote

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.