Watch Manager Operational Support Officer - North District
Watch Manager Operational Support Officer - North District
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Job Description
- Suffolk County Council Suffolk Fire and Rescue Service North District
- Watch Manager B Operational Support Officer (OSO) / 42672 - 46707 in accordance with NJC pay scales
- 42 hours per week with expectation to support On-Call Drill nights as requested by the district Group Manager
- Permanent
This position is open to current Suffolk Fire and Rescue Service (SFRS) staff only.
Do you have the expertise and leadership to shape the future of public safety in Suffolk
Suffolk Fire and Rescue Serviceis seeking three exceptional leaders to join our team as a District-based Watch Manager Operational Support Officer (OSO).
In this role you will contribute to the training and assessment of District staff and the management of risk within each of the three Districts North South and West.
Your role and responsibilities
As Watch Manager Operational Support Officer you will work as part of a District Management Team responsible for delivering risk management training and assessment in line with the requirements of the District Plan.
Your responsibilities will include
- Providing operational cover during positive hours within the District as required coordinating with the County Day Crewing (CDC) manager.
- Managing and maintaining aspects of His Majestys Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) reports areas for improvement that are highlighted for operational teams delegated by the district Group manager.
- Reviewing of Performance Measures for stations within their district.
- Performing thematic/focussed reviews for operational teams coordinated between response and risk and resilience.
- Coordinating with the Organisational Assurance Manager to conduct station audits within their district at regular intervals.
- Coordinating with the Resilience Officer to conduct an operational risk inspection (level 3 medium) within the district at regular intervals.
- Quality assuring practical sessions for Whole-time and On-Call crews as required.
- Supporting the structured debrief process coordinated by the organisational assurance manager.
- Supporting the coordination of any station/operational specific actions fed down by operational change or Health Safety and Wellbeing committee.
- Auditing of Safety flashes and action notes as well as training competencies ensuring all actions are completed within the prescribed period.
- Supporting the On-Call Recruitment process at various points throughout.
You will need
- To be suitably qualified for a Watch Manager Role in Suffolk Fire & Rescue as per the Service Progression Document.
- To be qualified as a Level 1 Incident Commander.
- To be self-motivated and able to use their own initiative to make effective decisions.
- To have the ability to manage your own workload without direct supervision and deliver work to meet deadlines.
- The ability to work effectively within a team.
- The ability to work flexibly including some evening working.
- To be able to demonstrate experience of responding to a variety of different Incident types as a Level 1 Commander.
- The ability to use a range of IT skills (including Word Excel and PowerPoint).
- The ability to support the continuous improvement through new ideas.
- The ability to motivate mentor and model positive team behaviours.
- Resilience and proactive approach to challenges.
You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
The District Command Teams in Suffolk Fire and Rescue Service focus on supporting and empowering our Operational Crews both On-Call and Whole-time to responding swiftly safely and effectively to emergencies. In addition to reacting to emergencies our crews work tirelessly to improve safety in Suffolk. We support them to engage with both residential and business communities focussing on prevention and protection measures and managing local risk.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report ().
For more information
If you have any questions about the role and your suitability please contact Group Manager Andy Jackson by emailingor calling.
How to apply
Step 1 -Read theJob and Person Profile (Word).
Step 2 -Click Apply Now to start your online application.
Step 3 -Complete theSupporting Statement templateanswering the following questions (no more than 250 words per question)
- Question 1: Provide an example of a time when you developed a high morale working team. How did you develop this team
- Question 2: Can you describe a time when your team didnt meet expectations What were the issues and how did you go about resolving them
- Question 3: Describe a situation where you communicated your organisations vision or goals to your team. How did you ensure they understood and aligned with it
- Question 4: Provide an example of when you had to address a team members underperformance. How did you approach the conversation and manage the outcome
Step 4 -Upload a CV (without name and personal details).
Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling0.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11:30pm 10 July 2025
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS(Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Required Experience:
Manager
Employment Type
Full-Time
