Operator Account Validator
Operator Account Validator
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Job Description
Do you have excellent attention to detail excel skills and the confidence to advise and influence colleagues and stakeholders at all levels
The post is based in Transport Scotlands Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus Accessible and Active Travel (BAAT) Directorate.
The Operator Account Validator has an important role in the Unit ensuring that:
- payments to ferry operators for concessionary travel schemes are made accurately and on time
- All necessary validation checks are complete audit records adequately retained and discrepancies investigated and resolved on time
- Positive engagement occurs with operators in relation to their claims and payments.
You will report directly to the Operator Account Officer. Your responsibilities include working within a payment processing environment analysing large volumes of data and engaging with both internal and external stakeholders across a variety of tasks.
Responsibilities
- To analyse ferry claims for accuracy utilising and interrogating available systems to validate claims for payment in accordance with scheme rules and to prepare reports where applicable.
- To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made.
- Engage with ferry operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims.
- Prepare collate analyse and present data in order to identify trends and process improvements to enable information management and decisions on service delivery
- The ability to respond quickly and accurately interpret and understand complex information from a diverse range of sources and communicate advice is important in this role
- Open and timely escalation and reporting of risk and control issues to management.
- Compliance with operational delivery and operational compliance policies and procedures including legal requirements.
Responsibilities
Qualifications
There are no formal qualifications for this post.
Success Profile
Technical / Professional Skills:
- Data Insight - Working level
Behaviours:
- Making Effective Decisions - Level 2
- Working Together - Level 2
- Delivering at Pace - Level 2
- Changing and Improving - Level 2
You can find out more about Success Profiles Behaviours here:Behaviour levels - Success profiles: candidate guide -
How to apply
Qualifications
Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of theUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact us.
Location
This post is based inGlasgow with hybrid working in line with current Transport Scotland policies. You will be expected to be office based twice per week pro rata.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment todiversityand how we offer and supportrecruitment adjustmentsfor anyone who needs them.
Further information
Find out more about our organisation what we offer staff members and how to apply on ourCareers Website.
Read ourCandidate Guidefor further information on our recruitment and application processes.
For further information on the post please contact Gayle Dennis -
Employment Type
Full Time
