Service Advisor

Pay Range: $25 - $30 per hour

Why choose us

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

Our employees commitment to protecting the environment is intrinsic and deeply rooted both individually and collectively at Brice giving you purpose driven work that is impactful.

What does Yukon Equipment Inc. do

Yukon Equipment specializes in sales of new and used construction equipment repairs rentals parts and service. Find everything you need for backhoes excavators skid steers wheel loaders bulldozers equipment trailers forklifts and tractors.

What can you expect

As the Service Advisor you will work onsite in Anchorage AK and will be responsible for ensuring the dealership receives payment for warranty work by accurately preparing submitting and following up on claims including manufacturer campaigns and PIPs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.

How will you do it

• Process all warranty paperwork and electronic claims within manufacturers timelines.
• Coordinating with Accounts Receivable regarding work order once finalized and the customer has been notified (for cash accounts only) the invoice is forwarded to the Accounts Receivable team.
• Prepare internal reports on service performance work order status and claim recovery.
• Opens and logs work orders upon shop request.
• Create and manage service work orders ensuring accuracy in customer and equipment information.
• Verify criteria required for warranty payment by manufacturer.
• Understand key CASE equipment platforms (e.g. backhoes skid steers dozers excavators tractors) and associated systems.
• Prepare submit and track manufacturer warranty claims and campaign (PIP) repairs.
• Maintain an up-to-date understanding of heavy equipment systems OEM campaigns and service bulletins.
• Arrange for request parts to be returned to manufacturers.
• Resubmit all rejected claims promptly.
• Assist with reconciling the warranty receivables.
• Track warranty parts by work order date of replacement and date to be disposed.
• Maintain warranty and PIP records as required by the warrantor.
• Complete special projects as assigned.
• Enter technicians time to DIS.
• Prepares customer internal and warranty work orders for closing.
• Processes external vendor invoices (shop supplies sublet repairs) and bill to appropriate work order.
• Promote a clean and organized work environment supporting shop safety protocols.
• Assist in resolving customer complaints or service issues in a timely and professional manner.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

Supervisory Responsibilities

This position does not have supervisor responsibilities.

Knowledge Skills & Abilities:

• Basic knowledge of warranty reimbursement process and ability to perform related tasks.
• Knowledge of CASE construction equipment including skid steers backhoes dozers loaders tractors.
• Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians parts and warranty departments.
• Works effectively with technicians parts personnel warranty admins and sales staff to ensure smooth service department operations.
• Ability to stay calm and productive under tight deadlines customer demands and unexpected service requests and diagnostic procedures.
• Knowledge and ability to stay current with CASE product updates changes and evolving service practices.
• Knowledge and understanding in basic accounting practices.
• Knowledge of dealership practices and manufacturer relations.
• Ability to use standard office equipment and perform clerical/administrative tasks.
• Exceptional time management skills.
• Ability to be detail oriented organized and proactively follow-up as needed.
• Ability to add subtract multiply and divide using whole numbers common fractions and decimals.
• Ability to actively listen with strong verbal and written communication skills.
• Ability to work in a team environment and ask for assistance when needed.
• Basic knowledge of computer business software applications presently used by the Company. Ability to learn new applications. Microsoft package is preferred.
• Ability to type 45 WPM and use the 10-key by touch.
• Ability to read and understand documents such as warranty guidelines safety rules Companys Standard Operating Procedures (SOPs).
• Ability to adapt to changes in tasks in the work environment; manage competing demands and change approach to best fit the situation. Must be able to deal with frequent delays and unexpected tasks as assigned.
• Basic knowledge of heavy equipment. Models and function in the construction industry.
• Ability to maintain a professional appearance.
• Ability to work in a Native Corporation multi-business environment.

Who is Yukon Equipment looking for

Minimum Qualifications:

• High School Diploma or GED equivalent required.
• Minimum of one (1) year related experience and/or training. A degree from an accredited college or technical school is acceptable in lieu of experience.
• Valid state drivers license and qualified to operate a vehicle under the conditions of the Yukon Equipments Driving Policy.
• Ability to pass drug driving and background screening.

Preferred Qualifications:

• Experience typing and using database and word processing software; Microsoft preferred.
• Knowledge of dealership practices and manufacturer relations preferred.

Working Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is typically fast paced and customer service oriented. At times work is performed in the office at indoor and outdoor job sites. Adaptability regarding schedule and design changes and occasional overtime for immediate field support or bid processing may be necessary.

More Reasons you will love working with Yukon Equipment:

• Competitive wages and bonus programs We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
• Tuition reimbursement.
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance AD&D LTD.
• Voluntary paid Life Insurance and AD&D as well as STD Accident Cancer/Critical illness and Whole Life Insurance.
• Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
• 0-2 years 15 days
• 3-5 years 23 days
• 6-9 years 27 days
• 10-14 years 30 days
• 15-19 years 33 days
• 20 or more years 37.5 days
• 10 Regular Holidays 1 Bonus Work Anniversary Floating Holiday. Eligible after 1 year of service must be taken within the calendar year.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.

*Benefits may vary based on status of position and subject to associated plan eligibility provisions or company handbook. For questions please email the Human Resources Department at

How do you apply

Please visit our careers page at and select Yukon Equipment Inc under the company tab.

You have questions or need assistance with applicant accommodation how do you reach a recruiter from Yukon Equipment Inc Simply reach out to

As an Equal Opportunity/Affirmative Action Employer we believe in each persons potential and well help you reach yours.

Join us and lets get started!

For the full job description including physical and environmental demands please reach out to

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally it is our policy to select place train and promote the most qualified individuals based upon relevant factors such as work quality attitude and experience so as to provide equal employment opportunity for all employees in compliance with applicable local state and federal laws and without regard to non-work related factors such as race color religion/creed sex national origin age disability marital status veteran status pregnancy sexual orientation gender identity citizenship genetic information or other protected status. When applicable our policy of non-discrimination applies to all terms and conditions of employment including but not limited to recruiting hiring training transfer promotion placement layoff compensation termination reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries business philosophy and practice to provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties responsibilities and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.