General Manager
General Manager
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$ 55000 - 60000
1 Vacancy
Job Description
About Dog Tag
At Dog Tag Bakery were more than just a bakery were part of Dog Tag Inc. a mission-driven organization that blends the art of baking with a powerful commitment to social impact. Based in DCs Georgetown neighborhood Dog Tag Bakery provides an innovative hands-on educational program for veterans military spouses and caregivers equipping them with the skills to launch their own businesses or transition to meaningful careers in the civilian workforce.
Our bakery is a place where delicious treats and meaningful service meet. Every item we create reflects our dedication to supporting those who have served our country. With every loaf cookie and pastry we honor the veterans military families and caregivers who walk through our doors offering them a path to success through learning community and empowerment.
Why Dog Tag
What makes Dog Tag truly unique is our holistic approach to social impact. We dont just serve great food; we provide a supportive environment for veterans and their families to thrive grow and connect. Our values of service entrepreneurship empowerment and respect guide everything we do from the way we interact with our team to the way we engage with our customers.
As part of our growing team youll have the opportunity to contribute to a mission thats bigger than baking. Youll help empower individuals change lives and make an impact every day. This is more than a job; its an opportunity to contribute to a legacy that transforms the lives of veterans military families and caregivers while serving delicious food to the community.
Role Description
The General Manager at Dog Tag Inc. will play a pivotal role in supporting and managing the bakery departments daily operations. This individual will ensure the efficient functioning of the caf and catering operations overseeing sales people management data management building operations and the development of operational procedures. The ideal candidate will bring a blend of HR operational expertise financial acumen and strong sales and customer service experience.
Baker Responsibilities & Duties
Operations & Team:
- Lead day-to-day caf and catering operations in partnership with the Bakery Leadership Team with a focus on driving sales growth budget management and tracking key metrics including revenue labor and cost of goods sold (COGS).
- Oversee front-of-house operations including team scheduling vendor relationships and inventory management.
- Ensure operational excellence and quality control acrosscaf and catering maintaining compliance with local health regulations ServSafe standards and nut-free certification requirements.
- Create and maintain a positive guest-focused environment that reflects Dog Tag Bakerys hospitality standards.
- Supervise cleanliness and safety standards across all areas of the bakery ensuring a safe hygienic and welcoming environment for employees fellows and customers.
- Serve as a trusted people manager leading and developing the growing Front of House and Catering teams while fostering Dog Tags core values inclusive culture and high-performance standards.
- Collaborate with the Head Chef to implement the food menu and lead the development of seasonal coffee and tea offerings.
- Support strategic initiatives and handle special projects related to bakery operations as needed.
- Events Partnerships & Collaboration:
- Oversee the execution of on-site eventsincluding private rentals and catering functions and support the E-commerce & Wholesale department with off-site events.
- Ensure events are properly staffed well-coordinated and aligned with Dog Tag Bakerys brand service standards and operational goals.
- Collaborate with the E-Commerce & Wholesale Operations Manager to provide support and coordination as necessary for wholesale and e-commerce opportunities managing the communication and collaboration processes across departments.
- Building & Maintenance:
- Oversee the general upkeepof the bakery coordinating with vendors for repairs upgrades and routine maintenance. Partner with the Director of Bakery Strategy & Sales to address building management needs ensuring timely communication and resolution of maintenance issues.
- Ensure compliance with all building-related permits licenses and insurance requirements.
- Ensure proper use cleanliness and routine maintenance of the catering van coordinating service needs and overseeing vehicle readiness for deliveries and events.
- Knowledge Management:
- Support the development and maintenance of Standard Operating Procedures (SOPs) for all caf and catering operations.
- Work with team members to ensure consistent implementation and updates of SOPs as needed to improve efficiency and meet industry standards.
Work Hours Compensation & Benefits
- This is a full-time on-site position based at Dog Tag Bakery in Washington D.C. requiring in-person presence to support daily operations and team leadership.
Flexibility to work at least one weekend day each week and evenings as needed.
Starting salary: $55000-$60000 annually (based on experience).
Paid leave including vacation and sick leave and holidays.
Paid end-of-year closing: in celebration of the incredible work done across all departments during the year Dog Tag closes between Christmas and New Year.
Medical (health dental and vision) insurance life & accident insurance and Employee Assistance Program.
Voluntary benefits include flexible spending accounts (medical dependent care transportation) short-term and long-term disability insurance and retirement plans.
Free coffee and tea and food discounts.
- Opportunities for training and career growth.
Education andExperience
Minimum of 5 years of progressive experience in food service hospitality or retail operations including 3 years in a supervisory or management role.
Demonstrated success in driving sales growth optimizing labor and COGS and maintaining operational excellence
Proven commitment to delivering exceptional customer service.
Strong background in people management including hiring training team development and performance management in alignment with organizational values and DEI principles.
Experience overseeing vendor relationships inventory systems and health and safety compliance.
Experience supporting event operations and/or coordinating across departments is a plus.
Demonstrated ability to stay organized solve problems and multitask effectively in a fast-paced dynamic environment while maintaining strong attention to detail.
A proactive self-starter with excellent interpersonal and communication skills.
Experience in building and facilities management is a plus.
ServSafe Food Manager Certificate.
Required Experience:
Director
Employment Type
Full-Time
