IT Service Desk Specialist
IT Service Desk Specialist
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Job Description
As ourIT Service Desk Specialist:
You will:
- Identify log and escalate incidents to the correct department according to the procedures;
- Provide first level support for requests received through chat phone and service desk tickets;
- Handle second level support tasks and route them to the correct department when needed;
- Responsible for the process of user creation/departure;
- Responsible for Active Directory administration (security groups access rights management).
- Responsible for managing Exchange processes (mailbox creation and administration distribution groups access rights management).
We Offer:
- Naturally you will receive a salary that matches your work experience
- Meal tickets
- Private medical subscription
- 20% discount on all vidaXL products
- Vacation vouchers
- Discount on ESX Subscription
- Massage at the office
- Opportunities to develop yourself
- 23 vacation days per year
We Ask:
- Good verbal and written English communication skills;
- Willingness to work in shifts to cover a 24/7 schedule including night shifts national holidays and weekends.
- Willingness to learn new IT skills and knowledge.
- Experience with Microsoft Office software desk / ticketing system documentation / knowledge base system.
- Basic experience with IT processes like ITIL or related practices also Active Directory and Exchange is a plus.
- Networking knowledge (Network protocols VPN routing) is a plus. Experience with multiple (recent) Windows versions is a plus also experience with incident handling and working with 2nd line team and 3rd party team is a plus.
Why vidaXL
vidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006 vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges taking chances and trying new things every day enables the success.
We believe in our people and we love to invest in their personal growth. We offer the freedom to seize opportunities thrive and grow alongside a global e-commerce leader
Join us to growXL!
Want to join us
We look forward to your application! For more information contact our Talent Advisor:Ioana Voinea.
* An assessment will be part of our recruitment process
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Required Experience:
Unclear Seniority
Employment Type
Full Time
