Associate Service Desk Representative with Dutch
Associate Service Desk Representative with Dutch
Posted on :
25-06-2025
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1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams are automating digitising and transforming the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us and connect people to commerce in this important and rewarding role.
Location: Szczecin or Warsaw
Responsibilities
- Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
- Guide customers according to solution trees and knowledge base to solve incidents and service requests
- Provide detailed information on all performed activities to the next appropriate level specialists according to the process
- To update the call management system accurately and efficiently with call details actions taken and resolution
Qualifications
- Very good command of Dutch Language (at least B2/C1 level)
- English on min. B2 level
- Strong at communication teamwork processes and customer orientation especially friendly and professional phone etiquette
- PC literacy especially the usage of Microsoft Office package
- Willingness to work in shifts
- Knowledge of customer service principles and practices.
Nice to have:
- Experience in a similar position would be an asset.
We offer:
- Contract of employment
- Over 8000 industry recognized trainings
- Various options of development
- Being part of a multicultural team
- Possibility to use foreign languages on a daily basis
- Teamworking and supportive atmosphere in our teams
- Life insurance
- Private medical care
- Sport card
- 26 days of holiday regardless seniority
- Possibility of hybrid work (1 office day per week - Warsaw Poland)
- Employee referral programme
#LI-AO2 #LI-Hybrid
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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