Customer Service Representative II
Customer Service Representative II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for communicating with patients insurance companies and other parties to collect outstanding balances resolve billing disputes and ensure proper reimbursement for the hospital. Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.Qualifications
-Communicate with insurance companies patients and other relevant parties to resolve billing issues and outstanding claims.
-Contact patients and insurance companies via phone calls emails or written correspondence to collect outstanding balances.
-Investigate and resolve billing disputes or discrepancies by gathering necessary documentation coordinating with the billing department and communicating with patients or their representatives.
-Verify insurance coverage and eligibility for patients ensuring accurate billing and claim submission.
-Assist patients in understanding their medical bills insurance coverage and payment options.
-Maintain accurate and up-to-date records of collections activities payment arrangements and communication with patients and insurance companies.
Education
High School Diploma or Equivalent required or Associates Degree Healthcare Management preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Collections Experience 2-3 years required
Knowledge Skills and Abilities
- Knowledge of medical billing processes insurance claim submission and reimbursement principles.
- Familiarity with insurance plans government programs and their billing requirements.
- Excellent communication skills both written and verbal to interact effectively with patients insurance companies and colleagues.
- Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
- Attention to detail and accuracy in recording collection activities and maintaining documentation.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.22 - $26.06/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
