Visitor Services Coordinator
Visitor Services Coordinator
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Job Description
What We Are Looking For
Baylor Universitys Mayborn Museum is seeking Visitor Service Coordinator to support front-line operations and contribute to delivering a professional positive visitor experience through operational excellence and collaboration with the rest of the Visitor Services Team.
This position requires weekend and holiday work.
An Associates degree and one year of relevant work experience are required. A Bachelors degree and two years of relevant work experience are preferred.
A combination of education and experience will be considered in lieu of the degree requirement.
*All applicants must be currently authorized to work in the United States on a full-time basis.
What You Will Do
- Contribute to a professional and welcoming atmosphere by staffing the front desk
- Open and close registers approve daily drawers and maintain safe and accurate cash handling protocols
- Provide outstanding customer service by answering visitor phone calls and emails professionally and promptly
- Assist in check-in of groups and Lifelong Learning classes
- Accurately download and review daily drawer reports and total revenue summaries
- Prepare and process weekly cash and check deposits in accordance with accounting procedures
- Update internal weekly revenue tracking documents to ensure data integrity
- Compile and analyze quarterly reports including Gravity Well visitor counts and third-party payments (e.g. Pogo Pass) to support financial transparency and planning
- Generate and distribute reports for attendance revenue and registration upon request from other departments
- In collaboration with Membership and Database Manager build and maintain LLL classes and event entries in Altru including price types discounts and schedule updates
- Troubleshoot and resolve unresolved online orders to maintain a seamless customer experience
- Collaborate with colleagues to complete cross-departmental assignments and projects
- Uphold museum policies procedures and standards of excellence in all interactions
- Perform all other duties as assigned to support Baylors mission
- Ability to comply with university policies
- Maintain regular and punctual attendance
What You Can Expect
As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.
Explore & Engage
Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!
Required Experience:
IC
Employment Type
Full-Time
