Dispatch Operator
Dispatch Operator
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Job Description
- Dispatching work orders through FES/Click ensuring high-priority work orders reach the trade within the specified timeframe
- Managing multiple contracts and effectively multitasking
- Assisting with inbound calls overflow from relevant contracts
- Responding to subcontractor inquiries including access issues
- Reaching out to site supervisors for allocation of jobs
- Actioning Freshdesk tickets resolving cases such as overdue work orders reallocation and cancellations
- Contributing to the success of achieving team KPIs
- Monitor and optimise work order outcomes
- Providing a positive customer experience & matching customer needs to solutions
- Maintain and update various databases spreadsheets and documents
About You
To be successful in the role you must demonstrate previous experience within similar position.
- First and foremost a good positive attitude and who can work in a team environment
- Excellent communication skills to liaise with people from different socio-economic backgrounds
- Tech savvy and be comfortable using different systems including CRM Systems
- Confidence in handling objectionsand establishing rapport with customers promptly.
- Resilience when dealing with challenging calls
- Capacity to meet daily productivity goals KPIs and AHT targets while maintaining a mindset focused on continuous improvement and personal growth.
- You enjoy a fast paced high-volume environment
- Preferred knowledge/background of Defence and Housing contracts
About Ventia
Ventia is a leading infrastructure services company operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart safely and sustainably harnessing the latest technologies and brightest minds. With a diverse and proud heritage we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences talents and cultures that our people bring to the organisation while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds including Aboriginal and Torres Strait Islander people LGTBQIA Women Veterans and spouses and people with disabilities.
How to apply
To apply for this position please submit your resume by clicking the apply now button on this page.
Position Reference Number:163546
Employment Type
Full-Time
