Customer Service Representative Office-based
Customer Service Representative Office-based
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Job Description
Job Description
The Customer Service Agent is the first point of contact for Teledata ICT s customers. This entry-level position involves handling inbound calls chats and tickets; providing basic information about services; escalating technical or billing issues; and ensuring customers receive timely accurate and professional responses. This role is not remote and requires commuting to our office daily.
Skills :
Responsibilities
Handle incoming customer inquiries via phone chat email and ticketing system
Provide accurate information about internet packages service status billing and general account matters
Log customer interactions in the CRM (Splynx) accurately and in a timely manner
Escalate unresolved technical or billing issues to the relevant internal teams
Follow up with customers as needed to ensure resolution and satisfaction
Maintain high standards of professionalism courtesy and patience at all times
Inform customers about service upgrades scheduled outages or policy changes
Support CS team in achieving customer satisfaction and resolution time KPIs
Participate in team meetings training sessions and feedback reviews
Employment Type
Full Time
