Service Lane Manager - Jaguar Land Rover Southwest Houston
Service Lane Manager - Jaguar Land Rover Southwest Houston
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Job Description
Summary:
The Service Lane Manager is responsible for overseeing the daily operations of the service drive managing workflow labor and customer interactions to ensure an efficient customer-focused experience. This role supports the Service Manager in achieving department goals and maintaining high operational standards.
Duties and Responsibilities:
- Manage the service lane workflow to maximize efficiency and productivity.
- Oversee technician scheduling work distribution and labor cost control.
- Monitor KPIs and service drive performance identifying areas for improvement.
- Ensure accurate and timely documentation of all service activities.
- Address customer concerns complaints and escalations promptly and professionally.
- Support sales of additional services and products to meet department goals.
- Conduct regular performance reviews of walk-arounds active deliveries and menu closes.
- Maintain compliance with safety standards policies and procedures.
- Collaborate with the Service Manager Parts Manager and other departments as needed.
- Quality-check repair orders for accuracy warranty compliance and dealership standards.
Qualifications :
- 3 years of automotive dealership experience overseeing a service lane.
- Prior supervisor experience managing service operations labor costs and schedules.
- Experience with high-line or luxury brands required.
- Strong leadership communication and problem-solving skills.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test credit report and valid driver license.
Preferred Qualifications:
- Jaguar Land Rover experience
Additional Information :
Compensation (Draw / Commission):
- Performance-based earnings range: $100000 - $150000 / month
- Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
- FULL TIME
- Saturday Availability required
- Sundays off
Perks & Benefits:
- Medical Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
