Senior Technical Analyst
Senior Technical Analyst
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Job Description
Cint Marketplace is looking for a Technical Analyst for its Platform support team. This team provides 24/7 support to internal users and global customers while partnering with stakeholders on product development. In this role youll resolve technical issues debug API integrations manage bug classification and translate client needs into actionable tasks. Youll also support documentation and help clients adopt key platform features
What You Will Do
- Provide top-notch customer support for Cint platform users.
- Investigate and resolve customer issues in a professional and timely fashion.
- Create and review technical documentation.
- Understand client requirements and translate those needs into actionable tickets.
- Classify submitted bugs and issues by the severity of their impact.
- Debug API integrations.
- Coach clients on adopting key features to help them meet their goals.
Qualifications :
- Bachelors degree (Information Technology Computer Science or related discipline preferred)
- 2 Years of technical support experience (SaaS support experience a plus)
- 1 years of experience in API debugging and troubleshooting.
- Proficiency with Microsoft Excel sheets/Google sheets
- Strong problem-solving abilities to diagnose and resolve complex issues.
- Excellent communication skills both written and verbal to explain technical concepts to non-technical users.
- Customer-oriented mindset as the role involves direct interaction with users or clients.
- Easily able to grasp and retain new knowledge
- Leadership and mentoring skills to train team members and assist in team growth.
- Time management skills to manage multiple support cases simultaneously.
Additional Information :
#LI-PU1
#LI-Remote
Our Values
Collaboration is our superpower
- We uncover rich perspectives across the world
- Success happens together
- We deliver across borders.
Innovation is in our blood
- Were pioneers in our industry
- Our curiosity is insatiable
- We bring the best ideas to life.
We do what we say
- Were accountable for our work and actions
- Excellence comes as standard
- Were open honest and kind always.
We are caring
- We learn from each others experiences
- Stop and listen; every opinion matters
- We embrace diversity equity and inclusion.
More About Cint
Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.
In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
