Regional Technical Analyst Lead

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Skills and Experience
Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation strength in analytical math and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work

The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services project coordination and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving prioritizing documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools as well as require that the individual provide hands-on help at the desktop level.

Core Technology