Operations Manager - Hospitality and Workplace Dining
Operations Manager - Hospitality and Workplace Dining
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Job Description
Are you a dynamic operator with a passion for hospitality food service and client relationships Do you thrive in a fast-paced multi-site environment where innovation and exceptional service set the standard
We have a fantastic opportunity for an Operations Manager to join our team overseeing multiple sites within our flagship account. This role is your chance to redefine world-class workplace dining drive commercial success and build strong client partnerships in the hospitality and food service sector.
As Operations Manager youll lead with a strategic mindset commercial acumen and a hands-on approachensuring that our hospitality offering remains innovative competitive and consistently exceeds client expectations.
Your Role and Key Responsibilities
Operational Excellence in Service Offerings: Ensure the delivery of exceptional food products and services that consistently meet or exceed customer expectations. Regularly review this with key Managers and refine the food offering to maintain competitiveness and relevance in the market.
Client Relationship Management: Nurturing relationships understanding client needs addressing concerns and guaranteeing client satisfaction to build loyalty and support business growth. Provide proactive relevant recommendations that enhance trust and foster long-term loyalty.
Team Leadership and Development: Provide strategic direction and leadership to the service delivery team. Motivate guide and empower team members with clear objectives and the resources needed for success. Focus on creating opportunities for feedback and personal development aiming to boost morale drive performance and support professional growth.
Financial and Account Management: Oversee the financial operations within your area working with the Account Director and Head of Finance including budgeting financial reporting and compliance with accounting standards. Manage and strategies marketing campaigns and sales initiatives ensuring effective execution to meet and exceed business goals.
Qualifications :
What Were Looking For
- Proven experience in multi-site management within the catering food service or hospitality industry
- Exceptional communication & client relationship skills
- Strong financial & commercial acumen with a strategic mindset
- A passion for innovation in food services and delivering world-class hospitality
- Leadership experience with the ability to develop and motivate teams
- A genuine love for food hospitality and creating memorable experiences
Personal Attributes
- Willingness to learn and progress
- Be honest and trustworthy
- Team player
- Respectful
- Flexible and adaptable to change
- Possess cultural awareness and sensitivity
- Demonstrates sound work ethics
- Ability to remain tactful calm and persuasive in controversial and/or confrontational situations
Additional Information :
For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.
Join us and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example protecting the planet and supporting local communities.
Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
