Junior Business Analyst @Darwin

Company:

Description:

We are seeking a Junior Business Analyst who will be responsible for reviewing researching and responding to unique and non-routine inquiries from our external clients. This role requires the ability to deviate from standard procedures and utilize a computerized system to ensure client needs are met effectively. The ideal candidate will have a passion for customer service and a commitment to delivering exceptional results.

We will count on you to:

• Review research and respond to unique and non-routine inbound calls emails and internet inquiries from clients utilizing a computerized system for assistance.
• Contribute to the creation of customer service strategies and document client needs to enhance service delivery.
• Research monitor and document client requests performing needs analysis to provide effective resolutions and track email deliverability.
• Determine appropriate internal parties to contact for assistance in resolving customer service issues.
• Document procedural changes and modifications to processes within the customer service department to improve operational efficiency.

What you need to have:

• Strong communication skills both verbal and written.
• Ability to think critically and adapt to changing situations.
• Experience in customer service or a related field is preferred.
• Proficiency in using computerized systems for tracking and managing inquiries.
• Strong organizational skills and attention to detail.

What makes you stand out

• A proactive approach to problem-solving and a commitment to client satisfaction.
• Experience in developing customer service strategies or process improvements.
• A collaborative mindset with the ability to work effectively in a team environment.
• Familiarity with customer relationship management (CRM) systems is a plus.

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders;
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues clients and communities;
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30 days off (25 legal days off 1 extra day off on your birthday public holiday replacement days extra buy/sell from your benefits budget);
• Performance Bonus scheme;
• Matching charity contributions charity days off and the Pay it Forward charity challenge;
• Core benefits - Pension Life and Medical Insurance Meal Vouchers Travel Insurance;
• We champion flexible working and our mission is to help you find YOUR work-life balance whether that is standard working flextime working or working from home;

Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective.

We are committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

For more information visit or follow us on LinkedIn.