Supplier Relationship Manager

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004273

Role Duties and Responsibilities

Continuity management

• Contributes to the development of continuity management plans
• Identifies information and communication systems that support critical business processes
• Coordinates the business impact analysis and the assessment of risks
• Coordinates the planning designing and testing of contingency plans

Business situation analysis

• Plans manages and investigates business situation analysis where there is significant ambiguity and complexity
• Advises on the approach and techniques to be used for business situation analysis
• Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities
• Engages and collaborates with a wide range of stakeholders including those at the management level
• Gains agreement from stakeholders to conclusions and recommendations
• Contributes to definition of organisational standards and guidelines for business situation analysis
• Develops the change management approach and plan in collaboration with sponsors users and project teams
• Creates and implements action plans to ensure everything is ready for the change before going live
• Acquires change management resources and develops their capabilities to deliver the required changes
• Gathers feedback to allow timely improvements to the change management plan and approach
• Assesses risks and takes preventative action
• Develops and communicates tailored change management plans for senior stakeholder groups
• Provides guidance and makes suggestions to support change sponsors

Supplier management

• Develops organisational policies standards and guidelines to ensure effective supplier management across the integrated supply chain
• Defines the approach for commercial communications and the management of relationships with suppliers
• Establishes a positive and effective working environment with
• suppliers for mutual benefit
• Ensures that resources and tools are in place to conduct benchmarking
• Reviews supplier analysis and assesses effectiveness across the
• supply chain
• Manages risks and assures the quality of the services delivered
• by suppliers

Stakeholder relationship management

• Leads the development of comprehensive stakeholder management strategies and plans
• Builds long-term strategic relationships with senior stakeholders (internal and external)
• Facilitates the engagement of stakeholders in support of the delivery of services and change projects
• Acts as a single point of contact for senior stakeholders facilitating relationships between them
• Negotiates to ensure that stakeholders understand and agree on what will meet their needs and that appropriate agreements are defined
• Oversees monitoring of relationships including lessons learned and appropriate feedback
• Leads actions to improve relations and open communications with and between stakeholders

Product and Vendor Evaluation

• Trains others on evaluating products or services from multiple vendors
• Advises on appropriate solutions to complex multiple vendor problems
• Leads in the regulated use of materials and forms for the selection of products and vendors
• Evaluates overall considerations such as product and vendor risks and provides recommendations
• Optimizes standard processes to maximize the efficiency of organizational products or services
• Designs and develops product and vendor selection criteria and requirements

Vendor Management

• Builds and maintains partnerships with multiple and/or large vendors
• Ensures the fulfilment of report and record-keeping requirements
• Evaluates issues and terminates vendor relationships as appropriate; works with legal departments
• Monitors supplier performance; works to resolve discrepancies between performance and agreements
• Develops quality standards and controls for vendor selection
• Facilitates supplier partnering arrangements that share risk and reward

Essential Skills and Experience

• A minimum of 3 years experience in managing services and projects in a customer facing role;
• Experience with setting and managing outsourcing plans
• Experience with process optimization and smart sourcing projects
• Experience leading and managing teams
• Certified Outsourcing Professional (COP) Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)

Education

• A minimum requirement of a Bachelors degree at a nationally recognised/certified University in a related discipline and 3 years of directly relevant work experience.
• Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 10 years extensive and progressive expertise in duties related to the functions;

Desirable Skills and Experience

• Working knowledge and experience of NATO/NCIA procurement process and regulations.
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

Working Location

• Mons Belgium

Working Policy

• On-Site

Travel

• 4 TDYs during contract term to different locations between NATO and non-NATO facilities.

Security Clearance

• Valid National or NATO Secret personal security clearance