Front Office Supervisor

At Oaks Brisbane Lexicon Suites were looking for a dynamic and passionate Front Office Supervisor to join our vibrant team! In this full-time role youll have the opportunity to work alongside a friendly skilled team delivering exceptional service in a fast-paced fun environment with a rotating roster from Monday to Sunday.

Key Responsibilities Include:

• Oversee daily Front Office operations ensuring smooth guest services and efficient team performance.

• Train supervise and support the team ensuring compliance with Minor Hotels policies procedures and service standards. Conduct ongoing on-the-job training and ensure proper induction for new staff.

• Manage VIP guest services address credit issues and resolve any accounting discrepancies.

• Inspect public areas and ensure porter services are efficient and courteous.

• Control hotel keys and cash floats ensuring accuracy and security.

• Assist with rostering and staffing ensuring optimal team levels.

• Maintain effective communication on policies updates and operational procedures.

• Follow safety protocols to maintain a clean and hazard-free work environment. Actively participate in WHS training and report any incidents or risks. Ensure adherence to all safety equipment and health regulations.

• Lead training programs and ensure staff adhere to grooming and uniform standard

Hourly rate: Monday - Friday: $28.87 Saturday: $36.09 Sunday: $43.31

Qualifications :

• Previous experience in a Front Office or Supervisory role within the hospitality industry.

• Strong leadership communication and organisational skills.

• A solid understanding of hotel operations including cash handling guest services and front office systems (CMS).

• A passion for providing exceptional guest service and upholding brand standards.

• Ability to manage and resolve guest issues with professionalism and efficiency.

• A proactive approach to safety and WHS ensuring a safe and supportive environment for guests and staff alike.

• Ability to stay calm under pressure while maintaining a positive team environment.

• Available to work a variety of shifts including weekends.

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
• Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
• Exclusive Discounts:
  • 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
  • Discounts on international accommodation food and beverage outlets worldwide.
  • Savings and cashback at over 400 popular retailers in Australia and New Zealand
  • Discounts on entertainment and experiences.
  • Discounted furniture purchases to enhance your personal space.
  • NIB insurance discounts for added financial security.
• Leave Benefits: Generous paid leave including parental leave and birthday leave.
• Wellbeing and Support:
  • Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
  • Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Full-time