Front Desk Associate
Front Desk Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Heads associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Hilton Head Oceanfront Resort may be your perfect match.
Job Description
The beautiful Omni Hilton Head Oceanfront Resort is seeking a Front Desk Associate that is responsible for providing a five-star welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. TheFront Desk Agent makes the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge Bell-Door and Ideal Services teams.
Responsibilities
- Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor send and distribute guest faxes
- Generate print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Qualifications
Clear and polite English communication both verbal and written
Accurate data entry and basic math skills
Team player able to work with all departments
Quick thinker who makes good decisions under pressure
Strong organizational and multitasking abilities
Experience in customer service; hotel front desk and cashier experience preferred
Second language and guest relations training are a plus
Required Experience:
IC
Employment Type
Unclear
