Sales & Move In Coordinator
Sales & Move In Coordinator
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1 Vacancy
Job Description
RiverMead is a vibrant not-for-profit full-service LifeCare Community. We offer a supportive and dynamic work environment providing access to professional networks growth opportunities and competitive benefits. Dedicated to delivering exceptional living experiences for older adults our campus offers a range of living options including independent living assisted living and memory care. We are committed to fostering a welcoming engaging and supportive environment for both residents and staff.
RiverMead is dedicated to providing exceptional senior living options across the full continuum of care. We are passionate about enriching lives and providing peace of mind for residents and their families. We are currently seeking a detail-oriented and compassionate Sales & Move-In Coordinator to join our team and help prospective residents transition seamlessly into their new home.
The Sales & Move-In Coordinator supports the sales team by facilitating all aspects of the move-in process and ensuring a positive experience for incoming residents and their families. This role serves as a key liaison between sales operations and residents providing administrative logistical and emotional support throughout the pre- and post-move journey. This position is on-site and requires employees to work in our office located in Peterborough NH.
Key Responsibilities:
Support Sales Counselors by coordinating and tracking all move-in processes from deposit to occupancy.
Maintain accurate records and databases including CRM updates occupancy reports and move-in schedules to ensure the timely and accurate dissemination of information.
Serve as the primary point of contact for new residents and families during the transition process.
Coordinate apartment readiness with facilities housekeeping and other departments.
Schedule assessments tours and welcome meetings in collaboration with nursing and wellness teams.
Facilitate communication across departments to ensure smooth handoffs and an exceptional resident experience.
Prepare move-in packets contracts and other required documentation.
Assist in planning and executing welcome events and orientation programs for new residents.
Provide administrative support to the Sales & Marketing Department as needed.
Qualifications:
High school diploma or equivalent required; associate or bachelors degree preferred.
Minimum 2 years of experience in senior living hospitality real estate or customer service preferred.
Excellent communication and interpersonal skills with a warm and empathetic approach.
Strong organizational and time management skills with attention to detail.
Proficiency in Microsoft Office and CRM software (e.g. Sherpa Enquire Salesforce).
Ability to manage multiple tasks and work collaboratively across departments.
Knowledge of senior living or healthcare terminology is a plus.
- What We Offer:
- Competitive salary
- Comprehensive benefits package including health dental vision and 403(b) plans. A look at our complete benefit guide.
- Generous Paid Time Off (PTO)
- Supportive and mission-driven work environment
- Opportunities for professional development and advancement
Why join RiverMead Check us out here!
Required Experience:
IC
Employment Type
Full-Time
