Branch Teller Lead - Altoona, WI

Do you want to work for a local bank that has been invested in the community for over 120 years where employees matter Northwestern Bank a proud member of the Chippewa Valley community since 1904 is currently seeking a full-time Branch Teller Lead for our River Prairie Branch.

Why do our employees work at Northwestern Bank
1. Serving and getting to know our customers in our day-to-day face-to-face interactions with them is very rewarding. Knowing that we helped to assist the customer with their transaction or that we made a positive difference in their day is priceless and is appreciated by all.
2. Our team at NB works hard alongside each other assisting others when needed. We work together as a team to strive for an outstanding customer experience.
3. Northwestern Bank supports the communities we serve helping to make the lives of all community members better including our own. We are very proud to work at Northwestern Bank because of the difference WE at NB make!
4. We have a family-friendly work environment and great work culture. We look for ways to have fun and connect with each other throughout the day while still working hard to serve our customers.
5. The Bank President knows us by name and makes it his priority to visit each branch on a weekly basis. He understands and appreciates that all employees and positions are vital to the banks success as a community bank.

This full-time position will be regularly scheduled to work Monday through Friday at our River Prairie Branch and 1 -2 Saturdays (8:45 am to 11:00 am) per month at our Chippewa Falls location.

This position is responsible for guiding deposit staff members composing the schedule conducting one-on-one conversations completing performance reviews and assisting with the hiring process. This position will also be actively waiting on and serving our customers in a friendly accurate and efficient manner while balancing on a daily basis. A complete job description can be found below.

The ideal applicant will have previous bank experience be detail oriented have an outgoing personality excellent written verbal and interpersonal skills professional demeanor and will exemplify our Core Values of deliver an exceptional experience shine through service lead with integrity create positive impact and foster genuine relationships.

Northwestern Bank is very supportive of the communities that we serve offers a great work environment and keeps a positive work-life balance for our employees.

Northwestern Bank offers the following:

• Competitive Pay
• Generous 401K plan
• Health Dental Vision Life and Long-term Disability Insurance
• Incentive Bonus program
• Paid Vacation Holiday and Sick Time
• Paid Parental Leave
• Well-rounded EAP program

EOE including disability/veterans

Principal Duties and Responsibilities:

Performs all or some of the following:
May train new tellers on teller function policies and procedures.
Handles particularly complex customer transactions. Assists other tellers with troubleshooting problem situations.
Serves customers with their accounts by completing a variety of transactions according to Bank policy and procedure. Accepts and processes deposits withdrawals transfers monies process payments cashes checks and bonds fills coin/currency orders. Process the purchase of money orders gift cards and cashier checks. Processes cash advances.
Balances cash drawer according to accepted procedure. Counts cash and runs coin counter. May need to strap cash roll coin and sort out mutilated money.
Opens accounts for customers explain various accounts services and policies; processing filing and maintaining account records; assisting customers with ordering checks and completion of direct deposit forms. Includes checking savings savings bonds Visa Card & Merchant Service Referrals Debit Card applications andcertificates of deposit. Collects legal documents and titles account appropriately.
May set up fiduciary accounts Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs) as requested.
Assists customers with maintaining their accounts balance checkbooks positively solve complaints and account problems updates to customer information provide interest rates advise customers of optionto better meet their needs process stop payments automatic deductions etc. Closes accounts as needed.
Assists customers with electronic banking products set up including but not limited to online banking Mobile Banking bill pay remote deposit capture Zelle My Card etc.
Collect CIP information run Chex system and OFAC.
Prepares reports and correspondence as needed or requested. Documents files clearly and accurately. Input wire transfers on Excel spreadsheet type up unclaimed property letters.
Process and/or verify outgoing/incoming domestic and international wires.
May be responsible for balancing vault cash and coin machine according to established
procedures. May be responsible for balancing money order machine at end of day.
May be responsible for maintaining and balancing ATM machine.
Performs opening and closing duties according to established schedule and procedures.
Knows and strictly follows all security and internal control procedures. Notifies supervisor immediately of any suspicious activity or questionable transactions.
May assist customers with safe deposit box requests. Opens and closes safe deposit box accounts processes payments and other billing activities etc.
Responsible for ordering selling and verifying funds from Thillens.
May be required to order gift cards and related supplies and keep records.
Performs opening and closing duties according to established schedule and procedures.
Knows and strictly follows all security and internal control procedures.
May have responsibility for location security duties i.e. security system & open/close.
May be required to balance and OFAC cashier checks
May need to occasionally test alarms on vault night deposit and hand-held devices
May need to clean coin and currency counters and image scanners
Will create teller schedules and approve time cards.
May perform quarterly cash surprise counts and verify bait money.
Supervises employees reporting to this position
Sets a good example and makes the time to communicate with direct reports regularly.
Seeks the input from direct reports on issues affecting their areas of responsibility
Delegates responsibility to their direct reports where appropriate.
Establishes formal accountability provides directions conducts performance reviews.
Counsel employees on conflict resolution and performance issues or concerns.
Initiates disciplinary actions where necessary and according to procedure
Fully embraces Northwestern Bank culture. Supports the Mission Vision and Core Values