Nature Of the Account: Retail
Start Date: 15-Aug
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule Restdays: 24x7
Educational Requirement: Undergraduate/College Grad
Work Experience:
- At least 2 experience as a Team Lead in any LOBs (preferably in retail domain)
Responsibilities:
- Team Management: Overseeing team members monitoring performance and ensuring tasks are completed efficiently and effectively.
- Communication: Facilitating clear and open communication within the team and with other stakeholders including updates on progress expectations and policy changes.
- Task Delegation & Coordination: Assigning tasks based on individual strengths and workloads coordinating activities and setting deadlines.
- Coaching & Development: Providing guidance feedback and training to team members to help them improve their skills and achieve their potential
- Conflict Resolution:Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere