Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Our Company

Crafting the world through digital experiences is what Adobes all about. We provide everyonefrom emerging artists to global brandseverything they need to craft and deliver outstanding digital experiences! Were passionate about empowering people to build powerful and engaging digital experiences.

Our goal is to hire the very best talent and provide outstanding employee experiences.

We prioritize equal opportunity and respect for all. We encourage new ideas from every corner of the organization including yours!

The Opportunity

Large companies investing in Adobe require technical talent to assist top clients with Adobe Experience Cloud solutions.

Our Technical Account Managers (TAM) build develop and maintain one-on-one relationships with our world-class customers. Their range of technical activities is crafted to support operational well-being and improve investment through the adoption of new solutions and functionality.

Job Responsibilities

• Build develop and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks projects cases and prioritization.
• Serve as a primary technical go-to person for multiple customers establishing a deep business and operational understanding of their environment.
• Field technical inquiries handle customer issues and influence partners to improve customers health.
• Strategically think about people process and technology challenges helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications.
• Identify and mitigate risks to establish successful partnerships with Adobe team namely Product Engineering Product Management Consulting TechOps and the overall account team.
• Consistent effort to document input and supply strategic and tactical insights inside Adobe Workfront.

Job Requirements

• Experience in a customer-facing role with outstanding communication skills.
• Ability to drive discussions and represent Adobe within a customers environment.
• Proficiency in successfully implementing solutions and functionality to boost customer investment.
• Demonstrated ability to identify and mitigate risks ensuring customers operational health.
• Ability to collaborate within a team to deliver world-class service.
• Strong willingness and hunger to solution sophisticated people- process- and technology-based challenges.
• Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology.
• High level of responsiveness possessing a healthy competitive edge within a dedicated set of technology encouraging positive relationships both inside Adobe and with the customer.
• Driving toward a high proficiency and depth with a specific set of Adobe applications including certification beyond business practitioner.
• Strong initiative in being resourceful and hands-on inputting generating and crafting tangible outcomes and value.
• Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics Adobe Audience Manager (AAM) Adobe Campaign (AC) Adobe Commerce Adobe Customer Journey Analytics (CJA) Adobe Experience Manager (AEM) Adobe Experience Platform (AEP) Adobe Experience Platform Data Collection Adobe Journey Optimizer (AJO) Adobe Marketo Adobe Real-Time Customer Data Platform (RTCDP) Adobe Target (AT) Adobe Workfront.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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