At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

At Medtronic the Clinical Consultant II Enabling Technologiesprovides clinical technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is afield basedrole.

Responsibilities may include the following and other duties may be assigned:

Technical Support

• Coordinate support and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers

• Represents Medtronic during technology-enabled procedures to provide technical assistance.

• Maintain system hardware and software to maximize system performance.

• Installs software and hardware upgrades.

• Performs system preventative maintenance.

• Provides telephone clinical support to customers.

• Uses UNIX/LINUX commands to modify operating files.

• Fulfills Software and Service Contract obligations.

Customer Support

• Acts as the primary Medtronic customer liaison for repair and technical support issues.

• Provides timely information to the district team regarding customer concerns issues and market opportunities.

• Provide service to customers per their individual needs.

• Maintains familiarity with status of calls and issues at customer sites.

• Reports necessary complaints and partners with Clinical Manager/NRC to ensure full resolution

• Files weekly site visit and customer contact reports for service improvement purposes

Educational Support

• Educates and trains physicians and hospital personnel OR Radiology Central Sterile Processing Biomedical and Information Technologies on technicalmatters relating to our technology-enabled procedures.

• Provides a clinical resource for surgeons clinicians and others being trained.

• Updates customers on tips shortcuts and suggestions as appropriate.

• Participates in in-house sponsored customer training at designated sites for both internal and external partners

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).

• Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.

Sales Support

• Work and collaborate with NRCs Spinal Sales and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicabletechnology-enabledprocedures

• Attend and participate in sales meetings training programs conventions and trade shows as directed.

• Submit reports and provide information as directed.

• Cooperate with all personnel on the execution of Company programs.

• Supports more complex new image-guided products and applications to physicians and hospital staff.

• Works as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.

• Provide input on new product development based on in-field experience.

• Responsible for documentation at new or existing installations

Miscellaneous

Adhere to company policies and conduct all business in an ethical manner

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader thats why we make it a point to seek out attract and develop employees who are patient-centric passionate and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at MedtronicClick Here

Qualifications

Must Have: Minimum Requirements

To be considered for this role please ensure the minimum requirements are evident in your applicant profile.

• High School Diploma or GED with a minimum of 6 years of clinical medical sales or medical imaging/navigation/robotics experience; or

• Associate Degree with a minimum of 4 years of clinical medical sales or medical imaging/navigation/robotics experience; or

• A Bachelors degree with a minimum of 2 years ofclinical medical sales or medical imaging/navigation/robotics experience

Nice to Have:Preferences

• RT and/or MRI certification

• Prior experience with Image Guided Systems

• Prior experience with MRI

• Operating room experience

• Preference will be given to local qualified candidates and candidates with Medtronic experience

Additional Job Requirements:

While performing the duties of this job the employee is regularly required to stand sit walk talk hear and reach with hands and arms. The employee frequently is required to use hands to finger handle or feel objects tools or controls. Specific vision abilities required by this job include normal vision.

**Must have a valid drivers license and active vehicle insurance policy. In addition your driving record will be reviewed and will be considered as part of your application.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.