Czech-Speaking Customer Support Representative
Czech-Speaking Customer Support Representative
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Job Description
About the Role:
We are looking for a Czech-Speaking Customer Support Representative to join our team in Sofia Bulgaria. In this role you will provide high-quality support to customers assist with inquiries and resolve issues efficiently while maintaining a positive customer experience. This is an on-site position requiring excellent communication skills and a strong customer-focused approach.
Key Responsibilities:
- Assist customers via phone email and chat in Czech.
- Respond to inquiries regarding products services and account-related matters.
- Troubleshoot customer issues and provide effective solutions.
- Maintain accurate records of customer interactions and follow up when necessary.
- Collaborate with internal teams to escalate and resolve complex cases.
- Ensure compliance with company policies while delivering top-tier customer service.
Requirements:
Native or fluent Czech speaker (written and spoken).
Good English proficiency for internal communication.
Prior experience in customer service is a plus but not mandatory.
Strong problem-solving skills and a customer-first attitude.
Ability to work rotational shifts including weekends.
EU citizenship or valid work permit for Bulgaria.
What We Offer:
Competitive salary with performance-based incentives.
Career development opportunities in a global company.
On-site work environment with a friendly and dynamic team.
Paid training to help you succeed in your role.
Relocation support (if applicable).
Employment Type
Full Time
