Swedish Speaker Customer Support Specialist
Swedish Speaker Customer Support Specialist
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Job Description
Location: Sofia Bulgaria
Contract Type: Full-time (On-site)
Language Requirements: Swedish (C2) English (B2)
Salary: 3700 BGN gross/month
Working Hours: Rotational shifts between:
Monday to Saturday: 09:00 a.m. 11:00 p.m.
Sunday: 10:00 a.m. 7:00 p.m.
Role Overview
We are seeking a service-driven and detail-oriented Customer Support Specialist to support Slovenian-speaking customers for a premium lifestyle and consumer brand. Our client is is a global company selling cigarettes cigars smokeless tobacco and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance responsible marketing and adult-only product support.
Youll be based on-site in Sofia and deliver personalized support for digital products and services ensuring a high-quality customer experience in a regulated industry.
Key Responsibilities
Handle incoming customer requests via phone chat and email in Slovenian
Assist with account management product guidance order status and device troubleshooting
Ensure compliance with brand and industry standards including strict age-verification policies
Record all interactions accurately in English in internal CRM systems
Identify customer needs and offer tailored solutions or escalate as needed
Stay up to date on product updates promotions and support procedures
Work flexibly across rotating shifts including evenings and weekends
Ideal Candidate Profile
Native or C2-level fluency in Swedish
English proficiency at B2 level or higher
Strong customer service and communication skills
Confident using digital tools and supporting electronic devices
Previous experience in customer support retail or consumer goods is a plus
Detail-oriented professional and empathetic in customer interactions
Compensation & Benefits
Gross Salary: 3700 BGN/month
14 salaries per year under Bulgarian employment law
Private health insurance
Paid training and onboarding
Multicultural working environment in modern offices in Sofia
Opportunities for career growth and internal advancement
Why Join Us
Represent a respected global lifestyle brand in a regulated industry
Deliver meaningful support to adult consumers using innovative products
Work in a supportive international team in a vibrant city
Grow your skills in customer experience compliance and digital product support
Employment Type
Full Time
