Associate - AR Collections

Skills and experience matching that resolves customer-billing problems and maintains accounts receivable delinquency applying good customer service in a timely manner and maintaining healthy pastdue trending on the portfolios

Collect customer payments in accordance with payment due dates

Reviews and prioritizes open accounts for collection efforts

Role of mentor and back up for the associates incharge of and bringing them up the learning curve

Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment

Making outbound collection calls in a professional manner while keeping and improving customer relations.

Initiate contact via phone and/or e-mail with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.

Based on customer responses recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage Avantor associates from other departments e.g. sales reps pricing etc. or outside parties e.g. vendors freight carriers etc.

Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.

When necessary escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process

Approve and authorize release of orders according to credit line and payment history within established guidelines.

Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.

Work on special projects e.g. account clean up as needed

Identify issues attributing to account delinquency and discuss them with management.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements

Process Payments & Refunds as applicable

Resolve billing and customer credit issues

Update account status records and collections effort

Report on collection activity and accounts receivable status

Mail correspondence to customers to encourage payment of delinquent accounts.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation