Associate ICM Operation
Associate ICM Operation
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Job Description
This person is responsible for direct interactions with internal and external stakeholders of Stryker India. The person in this role would be responsible for the activities as broadly categorized below:
Internal Coordination: Coordination within ICM as well as with other functions such as sales operations finance compliance etc. around administrative and operational activities related to indirect channel (channel partners/agents) such as appointments ongoing operational management and renewals/termination related processes. The activities are broadly bucketed under:
Channel Onboarding- code creations contracting etc.
Training of new ICs on company tools
Database updating
iWOS (web ordering system) account creations
Customer code creation in ERP
External coordination
Agreement amendments for Territory allocation and portfolio allocation to channel partners
IC authorizations (Both one-time and recurring)
Stock & sales data collection and reporting
Oversee daily ICM operations
ICM process adherence and following of company DOA
Process monitoring
Identifying areas of improvement and work closely with ICM operations manager and ICM head for process improvement
Audits
Support internal and external audits of ICM operations
Ensuring data and documentation are updated and audit ready
Ensuring audit actions are closed on time
Analytics & reporting
Analyze and report monthly dashboards around key functional matrices such as IC performance (both sales & financial data) KPIs etc.
Process status reporting of IC appointment/renewal/termination
Others
- Role would require the incumbent to work extremely closely with the sales team & with multiple departments to drive execution identification of bottlenecks and interventions to streamline the overall selling process.
Required Experience:
IC
Employment Type
Full-Time
