Specialist - Employee Onboarding Experience

About PhonePe Group:

PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Specialist - Onboarding

About: Phonepe is the leader in the UPI based payments in India with a market share of more than 47%. Our goal is to make payments so easy safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution which will change the way we manage our money on the go. We see ourselves facilitating this change through technology and dogged customer centricity. PhonePe went live in 2016 and till date has got over 600 mn registered users and 40 mn merchants. PhonePe has forayed into diverse areas with its offerings in almost all fintech segments including insurance lending mutual funds and stock broking. In 2024 PhonePe also launched Indus AppStore - its own native Android-based mobile app store built for Indian consumers providing app discovery and content in 12 Indian languages.

Summary: Seeking a proactive and detail-oriented professional to join our HR team in Bangalore as a Specialist Onboarding. This role will report into the Lead - Employee Lifecycle Management and will be responsible for ensuring the early lifecycle activities for the new joiners and managing background verification.

Key Responsibilities:

1. Pre-joining

• Approving the candidate offers on ATS upon verifying the offer details submitted by the TA team
• Serve as a key point of contact for candidates after they have accepted their offer guiding them through the pre-joining formalities.
• Conducts pre-joining catchup with expected joiners resolve their queries and send out the required details.
• Coordinate with the Travel Desk and the Movement of Goods team to ensure the relocation needs for new joiners are fulfilled on time

1. Induction

• Design develop and continuously improve the Induction program to enhance the new hire experience and facilitate their successful integration into the organisation.
• Identify train and maintain a pool of engaging internal presenters and facilitators for various induction sessions.
• Create Induction materials resources and tools including Induction kits checklists and online resources.
• Scheduling the induction sessions and presenters and coordinating for facilities and equipment to ensure smooth onboarding experience for new hires

1. Onboarding:

• Onboard new hires in the HRMS by validating the new hire forms and activating them.
• Collaborate with IT and Security departments to ensure the timely provisioning of all necessary assets such as laptops and ID badges for new hires.
• Analyse feedback and performance metrics to measure the impact of onboarding & Induction processes and make recommendations for improvements.
• Maintain record of onboarding & Induction activities including attendance and other relevant information in accordance with compliance requirements.
• Serve as the primary point of contact for new hires questions providing support and addressing concerns throughout the onboarding process.
• Compile and share all necessary new joiner payroll inputs with the payroll team for timely processing.

1. Background Verification:

• Manage the entire background verification process for new hires including FTE Intern & FTCs ensuring timely completion and accuracy of all checks.
• Develop and maintain standardized procedures framework and workflows for background verification activities.
• Coordinate with BGV partners to review verification reports ensuring compliance with company policies and legal requirements.
• Follow up with candidates & HRBPs as needed to obtain additional documentation or clarification on discrepancies identified during the verification process.

1. Process Documentation Improvement and Reporting

• Create and update SOPs for onboarding and BGV processes for efficient service delivery.
• Evaluate workflows for improvements faster turnaround and accurate reporting.
• Support the People Experience team with any other related activity

Capabilities & Requirements:

• Masters degree in Human Resources Social Work or a related field.
• 2 to 3 years of relevant HR Operations experience (preferably in a start-up organization)
• Proficiency MS Excel or Google Spreadsheets is a plus.
• Attention to detail conscientiousness and commitment to execution excellence.
• Experience in a dynamic fast-paced environment is advantageous.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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